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Services Technician

Herndon, VA, US

Requisition Number: 72802 

Position Overview

As our new Desktop Support Specialist, you’ll work in a dynamic environment supporting a large technology company. Leveraging your strong MAC and PC support skills, you’ll apply your technical abilities and provide excellent customer service while being surrounded by smart and motivated colleagues. If you are ready to continue your career trajectory in state of the art facilities, then apply now!


What you’ll do at Insight:

  • Provide excellent in-person end user support
  • Resolve end user application issues with both Mac/Windows and mobile devices
  • Set up new users, including imaging, new hardware, etc.


What you’ll need to join Insight:

  • Minimum 3 years of desk-side support experience in a large enterprise environment
  • Solid hands-on experience with Mac
  • iOS and android support experience
  • Strong organization and time management skills
  • A sense of urgency




  • Request candidate not have any upcoming engagements or upcoming vacations for at least 3 months
  • Prefer Bachelor’s Degree - Associates Degree with commensurate experience, Certifications.
  • Clean cut individual, no visible tattoos.
  • Excellent Communication skills.
  • Able to work in a team environment as well as work independently
  • Ability to research problem/solutions regarding technical issues.
  • Experience using IT Ticket Helpdesk software and daily, accurate, Ticket documentation
  • Experience supporting various printers.
  • Customer Service - must understand and provide high level of customer service. Must be professional and courteous at all times to end users and accommodate.
  • Punctuality is critical - 8am - 5pm. Must be on time for work. No Overtime will be needed for this position.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at


  • Global provider of Intelligent Technology Solutions™ for organizations of all sizes
  • Ranked #417 on the 2018 Fortune 500, #12 on the CRN Solution Provider 500
  • Founded in 1988 in Tempe, Arizona; now celebrating our 30th anniversary and operating in 20 countries
  • $6.7 billion in revenue for 2017
  • 8,000+ teammates worldwide working with 5,300+ partners
  • 2017 Arizona’s Most Admired Companies (AZ Business Magazine), #7 2017 Best Places to Work (Phoenix Business Journal)
  • 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 IBM Geography Excellence Award as the Top National Strategic Business Partner in North America, Microsoft’s largest global partner



Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Posting Notes: Herndon || Virginia (US-VA) || United States (US) || None || None || US - Reston, VA ||

Nearest Major Market: Washington DC

Job Segment: Technician, Developer, Supply, Cloud, Technical Support, Technology, Operations

Apply now »