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IT Infrastructure Engineer

AZ, US Irvine, CA, US US Worthington, OH, US AL, US TN, US Ft Lauderdale, FL, US Atlanta, GA, US Nashville, TN, US San Diego, CA, US Austin, TX, US US MA, US Arlington, VA, US Santa Monica, CA, US Des Moines, IA, US Aurora, IL, US Columbia, MD, US US Roswell, GA, US Tampa, FL, US Parsipanny, NJ, US Colorado Springs, CO, US NM, US Sacremento, CA, US Chandler, AZ, US Savannah, GA, US Houston, TX, US Miami, FL, US St Louis, MO, US Cincinnati, OH, US Denver, CO, US Milwaukee, WI, US Columbus, OH, US New York City, NY, US Dallas, TX, US San Jose, CA, US Hanover Park, IL, US Irvine, CA, US Chanitilly, VA, US Liberty Lake, WA, US IL, US US Pittsburgh, PA, US San Francisco, CA, US IA, US Memphis, TN, US PA, US St Louis, MO, US DC, US Columbus, OH, US LA, US Oakland, CA, US Milwaukee, WI, US Rio Rancho, NM, US OK, US Hanover Park, IL, US Conway, AR, US Lake Mary, FL, US VA, US Chicago, IL, US Oakbrook Terrace, IL, US Orlando, FL, US Alpharetta, GA, US RI, US Foxboro, MA, US Miami, FL, US Charlotte, NC, US Denver, CO, US St Petersburg, FL, US NV, US Austin, TX, US Detroit, MI, US San Francisco, CA, US Phoenix, AZ, US US El Segundo, CA, US Alpharetta, GA, US Santa Monica, CA, US Herndon, VA, US Birmingham, AL, US OH, US Addison, IL, US Cary, NC, US New Albany, OH, US Columbus, OH, US Broomfield, CO, US Cincinnati, OH, US Dayton, OH, US E Hartford, CT, US Seattle, WA, US KS, US Roswell, GA, US Philadelphia, PA, US Raleigh, NC, US Boston, MA, US

Requisition Number: 88486 

  1. GENERAL DESCRIPTION / PRIMARY PURPOSE

Under the direction of the Sr. Service Delivery Manager this position is responsible for the management of the Wide Area Network, Local Area Network, Wireless Network and Server Infrastructure. The position will also manage and provide direction in the daily operations of the IT Structured Cabling Technician.

  1. MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION
  • Develop, plan, and implement projects that are aligned with the overall strategic goals of the organization's network and server systems. Evaluates and participates in the recommendation of changes to the current and future network and server infrastructure to ensure they will meet the organization's needs.
  • Provide analysis, development, and operational support of servers, storage, virtualization, wired and wireless network solutions, and supporting new services and solutions.
  • Able to develop and manage a scalable and secure Microsoft Azure Cloud solution with real-time monitoring, backup and maintenance.
  • Coordinate with a team of specialists to ensure the daily performance and availability of the organization's network and server infrastructure.
  • Overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverables.
  • Lead the most complex projects related to server and network and coordinates the work of outside vendors and subordinates. Ensures vendor work meets applicable industry and internal standards.
  • Act as a business liaison and escalation point for network and server related problems and questions.
  • Build strong working relationships with IT Service Desk, Desktop Support, Windows Hosting, Connectivity team, internal customers/end-users and other internal partners.
  • Develop and maintain documentation of functions and services.
  • Creates and updates incident and change management activities to streamline ticket resolution.
  • Advise in procurement and retiring of network and server devices and software.
  • Ensure the key performance indicators are implemented for the process efficiency and continuously propose enhancements to the process.
  • Enforce change control procedures and serve as a liaison to the Services team and the business for scheduling maintenance outages.
  • Ensure the installation of firmware patches and updates to all network and server devices and software are performed in a timely manner.
  • Capable of resolving escalated issues arising from operations and requiring coordination with other departments. 
  • May give input into developing the budget for the functional area and service.
  • Other duties as assigned.

 

  1. JOB SPECIFIC COMPETENCIES (Knowledge, Skill And Experience Requirements)
  • 5+ years of IT Network and Server related Services experience; 1-3 years of supervisory experience
  • Ability to work in a team environment and to collaborate effectively with colleagues at all levels
  • Skills and experience of running projects effectively is essential
  • Capable of working under pressure/using own initiative with minimal supervision.
  • Organized, methodical work-style, paying attention to detail and able to work independently.
  • Strong communication and interpersonal skills required. Good oral and written skills, good communicator.
  • Maintain current knowledge of industry trends and product development.
  • Expertise with MS Office software, including Visio, Word, Excel, and PPT.
  • Must be able to multi-task, manage multiple competing priorities, and remain calm under pressure.
  • Adhere to all personal protective environment gear requirements and safety practices
  • Experience in Azure Cloud Operations (nice to have)
  • Experience in ITIL is desirable
  • Bilingual communication in English and Spanish is a plus.
  • Must possess a valid Driver’s License
  1. ROLE COMPETENCIES (To be Completed by HR)
  • Functional Expertise

 

 

  • Business Acumen

 

 

  • Problem Solving

 

 

  • Leadership

 

 

  • Impact

 

 

  • Interpersonal Skills/  Influence

 

 

 

  1. INTERNAL & EXTERNAL RELATIONS

Fosters and maintains good relationships with customers (end users) as well as mid and senior level management, vendors and IT colleagues to ensure successful completion and fulfillment of IT assets to support day to day operation and project efforts.

 

  1. EDUCATION AND CERTIFICATION

BA/BS, Business or related field preferred. Cisco and Microsoft Certifications preferred (including Microsoft Azure Fundamentals Certification).

  1. EMPLOYEE MANAGEMENT

N/A

  1. PHYSICAL REQUIREMENTS

Must be available to travel as work requirements demand; anticipated travel from primary work location on a daily basis is 50%; 5 -10% of that travel will require an overnight stay.

 Ability to climb stairs, be stationary for long periods of time, bend, and lift up to 50 lbs.

  1. EQUIPMENT NEEDED
  • Laptop
  • Cell phone

 

  1. WORK HOUR REQUIREMENT

Must be available to work irregular and/or changing shifts including holidays and weekends.

 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Remote || Arizona (US-AZ) || United States (US) || None || None || Remote ||


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