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IT Generalist

CA, US

Requisition Number: 91761 

 

At Insight Enterprises we help businesses run smarter while building more meaningful connections by understanding and solving client's real business problems through technology. We have a premier client with a 6 month need that may possibly lead to a full-time conversion for an IT Generalist.

As an IT Generalist, who has led or managed a project/team, you will play an integral part within our MSP relationship with our end client. Your technical knowledge requires a professional demeanor and strong articulation to communicate effectively between our two companies.

 

Highlights:

  • Onsite/ Los Angeles 90071
  • M-F 8-5 pm
  • $72.00  hrly contract/ or 135K Full time
  • W2- 6-month contract/ will consider full time requirements
  • Must be vaccinated
  • Resolve whatever issues come up/Patching and troubleshooting/Delivering and doing hands on work
  • Must know Azure, Palo Alto, Cisco Nexus, and Meraki

 

Specific duties in this role include but not limited to:

 

  • Interfacing with the Insight team and providing end user support
  • Setting the tone for customer service
  • Communicate with C-level executives
  • Convey and address IT issues quickly
  • L2 Application Support
  • Update PowerShell
  • Utilizes Ninja One for patching and remote support
  • Research what is on Servers
  • Strong documentation skills
  • Occasionally roll out software, patch or conduct updates
  • Lead the operational management of the Company’s Help Desk resources by responding to trouble tickets and managing the escalation process.
  • Ensure that the Help Desk service and task scheduling processes are working to the highest-level customer support possible and maximize the efficiency of resources.
  • Manage/coordinate with third-party IT co-source/outsource provider, as needed.
  • Analyze project and technology options and formulate compelling recommendations for senior management that optimize the trade-offs between cost and functionality. 
  • Lead the operational management of the Company’s Help Desk resources by responding to trouble tickets and managing the escalation process.
  • Coordinate closely with Operations for ticket escalation, task prioritization, and ticket and work order resolution.
  • Direct and oversee projects and project teams to ensure the successful delivery of new initiatives.
  • Insist on excellence and deal with difficult issues by timely addressing any performance deficiencies.
  • Optimize end-user capabilities and its ability to support deployed technologies
  • Will serve as back-up for administrative tasks and lead special IT projects.

 

Specific requirements for this position include:

  • Minimum of 5+ years related experience
  • Comfortable in a Microsoft environment
  • Hands-on experience working with Azure Cloud, Palo Alto firewalls, Cisco Nexus core switching and Meraki LAN/WLAN
  • Servers: Cisco UCS Rack running Hyper-V. Domain Controllers and a few other workloads
  • Nice to have: Cohesity Storage experience
  • Familiar with working escalations onsite
  • Ability to communicate effectively with all levels of an organization

 

As this position grows you will:

  • Provide meaningful reports and metrics to senior management.  Leverage metrics to measure staff and overall performance and optimize IT operations.
  • Recruit, develop, nurture, and guide a team of Help Desk resources, as needed. 
  • Create conditions for staff members to learn and grow through their work. 

 

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Los Angeles || California (US-CA) || United States (US) || IT Infrastructure & Support || None || US - Los Angeles, CA ||


Job Segment: Help Desk, Information Technology, Cisco, Cloud, Network, Technology

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