IT Service Technician (Alpharetta, GA)

Requisition Number: 98892 

Location:  

• Alpharetta, GA (Onsite: Tues - Thurs)

Hours: (part-time) 3days/wk

• Tuesday – Thursday
  • 8am – 5pm (with paid hour lunch)

Salary: $20 - $25/hr   

Duration of contract 6-month contract-to-hire

Now is the time to bring your research expertise to a IT Service Tech role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You’ll be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a IT Service Technician with Insight, you’ll get to showcase your talent and ability supporting a culture whose core value is Hunger, Heart and Harmony.

This role is within our Residency Offering, which is a solution that provides strategic technical resources to our customers on a contractual basis.

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

As a W2 teammate, we offer great benefits that include health, 401K and In it Together Foundation. You will also have access to 11 thriving and diverse Teammate Resource Groups.

As an IT Service Technician you’ll get to:

• Solve technical problems onsite and remotely, performing PC break/fix tasks, and executing end-user projects with precision and efficiency.
• Provide first-class technical support and leadership support to our clients, including responding to questions, troubleshooting, and determining problems.
• Perform PC break/fix onsite and remotely, identify problems, and determine the most efficient and cost-effective way to resolve them.
• Execute End-user projects as required.
• Manage and prioritize tickets, ensuring prompt resolution of issues and queries, and escalate critical issues to the service manager as appropriate.
• Maintain knowledge of new technologies, tools, and techniques to ensure continued client satisfaction.
• Develop and maintain positive relationships with all levels of customers within the business.
• Utilize tools such as Microsoft Teams, SSCM, Asset Management, machine imaging, ServiceNow, and Citrix to provide effective technical support.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a w2 contract teammate Sr Software Engineer your position is highly visible and could lead to extended contracts, consideration for a full-time opportunity within Insight, or with our client to elevate your career.

What you will need to succeed:

• Self-directed individual with excellent organizational and communication skills.
• 3+ years of experience in providing excellent customer-focused skills.
• Experience with Microsoft Teams, SSCM, Asset Management, machine imaging, ServiceNow, and Citrix preferred.
• Familiarity with Mac/Apple device support is a plus.
• Ability to develop and maintain strong relationships with clients at all levels.

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We’re not just a tech company; we’re a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.