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IT Support Analyst - Lennox, IL - 12 Month Contract



Insight Enterprise is seeking an IT Support Analyst to deliver responsive, stable, secure, and cost-effective IT support services to our client in New Lennox, IL business.


Please Note: This position is a 12+ month W2 contract that will start remote, and move to onsite in New Lennox, IL once Covid regulations lift.


Please Note: This position will require local travel, so you will need your own vehicle. Travel expenses will be paid.


S/he will be responsible for On-site and remote IT support operations at our client’s various branch locations (ie. Tier-2 support) within a US Midwest region; Working with our client’s IT Service Desk (ie. Tier-1), the Business Systems Group (ie. Tier-3 and core infrastructure support teams (ie. Tier-4) to ensure IT service issues are logged, managed, and resolved effectively – while tracking performance versus established targets; and, leading and / or supporting various IT projects in the annual IT plan.

Additionally, s/he will be responsible for working effectively with IT vendors who provide outsourced IT services and support including the IT Service Desk, data center operations, WAN monitoring and management, network infrastructure support, and mobility services.


Professional Qualifications/Requirements

  • Must have own vehicle and able to travel to our client’s various sites, once Covid regulations are lifted.
  • Must be able to work onsite once Covid regulations are lifted.
  • Experience providing IT support services in a medium-large organization operating.
  • Familiarity with the application of ITIL concepts in IT Operations.
  • Experience with Windows, Exchange, Active Directory, Citrix, Printing, and mobile device management at the End User experience level.
  • Experience managing IT vendors that provide outsourced IT services.
  • Experience with IP-based telephony, and collaboration/communications tools (ie. Unified Communications).

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $9.2 billion in revenue in 2018*
  • Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
  • 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider 
  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: New Lenox || Illinois (US-IL) || United States (US) || None || None || US - Chicago, IL ||

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