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Inside Sales Associate

GB

Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight’s solutions by proactively managing people, products, technology, information, and time.

The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured.

The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction.

 

 

 

Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight’s solutions by proactively managing people, products, technology, information, and time.

The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured.

 

The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction.

 

KEY DUTIES & RESPONSIBILITIES

  • Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients.
  • Collaborate with internal departments to ensure all client requests are picked up within relevant timescales.
  • Ensure the Sales teams compliance with Insight’s policies and procedures.
  • Communicate directly with Insight’s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements.
  • Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals.
  • Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis.
  • Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them.
  • Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager.

This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager.

Key Result Indicator

  • Client satisfaction and loyalty - Achieve client satisfaction at or beyond target rate through client survey
  • Client response rate - 100% of client requests responded and or escalated in line with the SLA agreement
  • Client order/return accuracy - All orders and returns are processed within agreed SLAs

Essential

  • Experience of working within a high performing team within a fast-paced, target driven environment
  • High level of written and spoken English
  • Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)
  • Excellent time management skills and ability to work unsupervised, to tight deadlines
  • Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients
  • Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients
  • Ability to understand client needs and collaborate effectively with teammates
  • Ability to learn new systems/processes quickly and effectively

Desirable

  • Holds relevant professional Business Administration qualification, accreditation and or certification
  • A confident, outward-looking, proactive communicator
  • Previous experience using administration and ordering systems (such as CRM)
  • Excellent time management skills and ability to work unsupervised, to tight deadlines
  • Demonstrates general IT product knowledge of current information technologies
  • Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients
  • Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion
  • Ability to understand client needs and collaborate effectively with teammates
  • Previous working experience gained in a sales environment
  • Ability to learn new systems/processes quickly and effectively
  • A strong team player as well as a proactive individual contributor

About us

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.

 

 

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