Sales Associate Team Leader

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.
Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight’s solutions by proactively managing people, products, technology, information, and time.
The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured.
The Sales Associate Team Leader, in conjunction with the Sales Manager, assists with some elements of the core management responsibilities for the Sales team. In addition, the Sales Associate Team Leader directly manages a team of Inside Sales Associates including setting specific sales goals and targets, and ensuring teammates meet and exceed their induvial sales quotas.

Key Responsibilities:

• Supervise and motivate the team, to promote teammate satisfaction through mentoring, development, and career planning; creating a high performing team with a strong succession benchmark, enabling career progression.
• Mentor, motivate, and coach a team of Inside Sales Associates through all aspects of the sales cycle, and delegate the workload effectively to teammates.
• Conduct regular team meetings to set, review and track performance against objectives, provide feedback, and drive continuous improvement initiatives.
• Understand and drive go-to-market strategies within the team, to ensure teammates have a deep understanding of Insight offerings.
• Accountable for ensuring client satisfaction; act as ‘point of escalation’ for more complex queries, ensure SLAs and KPIs are clearly communicated and adhered to, and that clients are responded to in a prompt and professional manner.
• Ensure online catalogue information is updated in a timely manner and with the utmost accuracy.
• Run regular back log reports and provide feedback to the Inside Sales Associates in order to help them prioritise and work more efficiently.
• Act as the primary escalation point for Inside Sales Associates and build business relationships to provide the best possible service to clients.

Qualifications:

• Experience of working within a high performing team within a fast-paced, target driven environment
• Educated to degree level or can demonstrate equivalent work experience

• Understanding and ability to utilise Sales Methodology, from defining client needs to delivering outcomes
• High level of written and spoken Swedish and English 

• Proven team leader experience – driving passion, motivation, and energy throughout team