Team Lead - Services

Requisition Number: 102636 

Team Lead Services

Location: The role will be an onsite position located in Oklahoma

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The Services Team Lead is responsible for leading a Services team to success.  Incumbents are responsible for process execution and evaluation, workload leveling, strategic implementation of improved processes and building client relationship.

As a Team Lead Services you will:

• Subject matter expert in all aspects of Desk Side Support.
• Coach and mentor less experienced teammates.
• Provide escalation direction and/or assistance to teammates.
• Responsible for maintaining current knowledge of all applicable systems and software tools.
• Accountable for timely response to client issues based on severity and priority.
• Regularly monitor teammates for training opportunities and provide feedback to Services management. 
• Act as the first point of reference for teammates, as well as the point of contact for all clients and teammates during a manager’s absence.
•  Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Education and/or Experience: Bachelor's degree (B. A.) from four-year College or university; or two to three years of related experience.
•  Must have a proven track record in handling and resolving escalations. 
• Proven mentoring and training abilities needed.  Success in increasing teammate morale and successfully leading a team a plus. 

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Oklahoma City || Oklahoma (US-OK) || United States (US) || IT Infrastructure & Support || None || US - Oklahoma City, OK ||