Sales Associate Team Leader

About us:

Insight is a Fortune 500-ranked global provider of hardware, software, cloud and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.

Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight’s solutions by proactively managing people, products, technology, information, and time.

The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding
issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured.

The Sales Associate Team Leader, in conjunction with the Sales Manager, assists with some elements of the core management responsibilities for the Sales team. In addition, the Sales Associate Team Leader directly manages a team of Inside Sales Associates including setting specific sales goals and 
targets, and ensuring teammates meet and exceed their induvial sales quotas.

Key duties & responsibilities:

• Supervise and motivate the team, to promote teammate satisfaction through mentoring, development, and career planning; creating a high performing team with a strong succession benchmark, enabling career progression.
• Mentor, motivate, and coach a team of Inside Sales Associates through all aspects of the sales cycle, and delegate the workload effectively to teammates.
• Conduct regular team meetings to set, review and track performance against objectives, provide feedback, and drive continuous improvement initiatives.
• Understand and drive go-to-market strategies within the team, to ensure teammates have a deep understanding of Insight offerings.
• Accountable for ensuring client satisfaction; act as ‘point of escalation’ for more complex queries, ensure SLAs and KPIs are clearly communicated and adhered to, and that clients are responded to in a prompt and professional manner. 
• Ensure online catalogue information is updated in a timely manner and with the utmost accuracy.
• Run regular back log reports and provide feedback to the Inside Sales Associates in order to help them prioritise and work more efficiently.
• Act as the primary escalation point for Inside Sales Associates andbuild business relationships to provide the best possible service to clients.

This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager.

About Insight:

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.

Application Details:

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.

A full job description will be provided upon application.