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Customer Service Coordinator

Mandaluyong City, PH

Requisition Number: 79421 

BASIC JOB FUNCTION

The Customer Service Coordinator provides a meaningful, omnichannel experience to Insight’s clients and prospects when they dial into our 800- number. This individual will answer the phone, make connections, answer questions, solve problems, and get people happily on their way. 


RESPONSIBILITIES

• Provide a friendly and warm customer experience to internal and external customers regarding requests and inquiries coming through Insight’s 800 number. 
• Collaborate with multiple departments in order to best assist client’s with needs. 
• Keep detailed records on customer interactions in CRM
• Get to know the customers using all available means to perform effective research in the initial development and ongoing maintenance of potential customers. 
• Look for opportunities to expand the solution areas existing clients buy in and provide necessary materials and contacts when appropriate.
• Effectively qualify opportunities using B.A.N.T. criteria, by identifying Budget, Authority, Need and Timeframe for implementation
• Ability to multi-task by answering phones, servicing customers and teammates while taking accurate notes for tracking purposes.
• All other duties as assigned


REQUIREMENTS

• Proficient in English language.
• Bachelor's degree from four-year College or University
• One to two years related experience and/or training; or equivalent combination of education and experience.
• Previous experience selling computer technology highly encouraged.
• Strong knowledge of IT products and services needed, understanding of lead data and CRM systems and experience building relationships and gain trust over the phone and by email with professionals at all levels.  


KNOWLEDGE, SKILLS, AND ABILITIES

Ability to connect with prospects, excellent communication & interpersonal skills, technology and Internet savvy, ability to learn software quickly, highly organized, self-directed business style, with strong ability to prioritize, interacts effectively with all levels of management and other employees, high level of enthusiasm, a strong work ethic, and highly self-motivated, must be adaptable, professional, courteous, motivated and work well on their own or as a member of a team, ability to handle a fast-paced environment and challenging workload and strong written/verbal communication skills and presentation skills

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $9.2 billion in revenue in 2018*
  • Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
  • 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider 
  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com or you may send your updated CVs at ManilaHRRecruiting@insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Insight Manila Location: 2nd Floor Edsa Central Pavilion Building, Edsa corner United Street, Greenfield District, Mandaluyong City, Metro Manila, Philippines 1550


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