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Service Desk Representative Sr

Mandaluyong City, PH

Requisition Number: 83403 


Position Overview

As a  Sr. Service Desk Representative, you will enter a high-energy and tech savvy world. We are looking for someone who has exceptional interpersonal skills, is customer service focused, and has a proven track record of delivering best in class Level 2 solutions. Successful Service Desk Representatives are able to adapt quickly to changing technical and professional environments.

Insight is looking for talented individuals who are passionate about emerging technologies and excited about the opportunity to work for industry-leading organizations!

What you’ll do at Insight

  • Actively participate in the assessment, troubleshooting and resolution of advanced level end user issues, working on site at Customer’s location.    
  • Assist Level 1 Service Desk Representatives in troubleshooting and resolving end user issues.
  • Mentor and help training Service Desk Representatives to help them more effectively resolve end user issues. 
  • Develop and maintain relationships with clients and internal teams.
  • Be highly productive in a dynamic environment
  • Must be able to understand and work with SLA metrics
  • Job focus will be on resolving technical issues from users at surgical centers across the US
  • Experience with Windows 10, general networking principles, and software installation.
  • Must have good phone manner and ability to work with users who are not 'tech savvy'
  • Must be able to manage numerous tasks and provide updates to management as needed
  • Must be self directed and able to work independently but know when to ask for help
  • Work in a fast paced environment assisting many non-technical users with IT issues such as to:
    • Windows
    • Printing and scanning
    • software installation and removal
    • Office 365
    • basic networking issues
    • WiFi

What you’ll need to join Insight

General Requirements:

  • 3+ years of advanced end user troubleshooting
  • Associate’s degree in a technical or business discipline or demonstrated performance in a technical work environment.
  • Growth in technical skills through A+ certifications or other similar achievements is desired.
  • Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
  • Strong written and verbal English communications skills
  • Able to successfully manage multiple priorities
  • Proven ability to communicate effectively across all levels of the organization
  • Strong commitment to company values and operating principles

Technical Requirements:

  • Solid experience with software and hardware support (Mac and Windows)
  • Knowledge of Office 365 and Microsoft operating system.
  • Familiarity and/or training with cloud computing.
  • Knowledge and basic skillset in systems and network compute and trouble shooting
  • Familiarity with ITSM concepts and experience with ticketing system.
  • Knowledgeable with Microsoft Office tools
  • Experience working with remote access tools and understanding of security protocols compliance.


The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 

Job Segment: Developer, Telecom, Telecommunications, Customer Service Representative, Service Desk, Technology, Customer Service

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