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Client Operations Specialist

McAllen, TX, US

Requisition Number: 85006 

The position of Order Fulfillment Specialist (OFS) is responsible for the proactive management of open orders (Backlog).  This will include working through operational issues with suppliers and sales teams, providing strong client service and maintaining data accuracy within SAP.  The Order Fulfillment Specialist will be empowered to resolve issues as they relate to their assigned responsibilities.  Teamwork with internal and external departments is necessary to ensure achievement of overall team goals.



The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


  • Open Order Management:
    • Management of data integrity to improve system accuracy
    • Management of order receipt confirmation process
    • Process goods receipt (GR) for orders. 
    • Manage ETAs for open purchase orders
  • Supplier / Material Management:
    • Work with vendors on most accurate ETAs
    • Update Insight’s systems and backorder reporting with accurate data
    • Facilitate backorder switching to vendor with stock
    • Process PO cancellations
  • Coordination with Sales and other Insight teams:
    • Work with Order Fulfillment Analyst to action ETA trends
    • Communicate impact of backorder switches with Client Operations/Sales
    • Respond and send ESD software requests to clients
    • Work with various internal and external departments
    • Backup other team members via cross training of programs and job functions
    • Other duties as assigned














Education and/or Experience:

College degree preferred; or one to two years related experience and/or training; or equivalent combination of education and experience. 



Ability to effectively present information and respond to questions and/or issues from suppliers, management, and other teammates. 


Strong client service skills and commitment to client excellence. Ability to understand and respond to client needs. Excellent organizational and multi-tasking skills required. An ideal candidate will have strong Microsoft Office skills with a focus on excel. Previous SAP experience a plus.



The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.
  2. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
  3. Light to moderate lifting is required.
  4. Ability to uphold the stress of traveling.



The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phones, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: McAllen || Texas (US-TX) || United States (US) || None || None || US - McAllen, TX ||

Nearest Major Market: Mc Allen

Job Segment: Operations Manager, ERP, Developer, Supply, Operations, Technology

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