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IT System Tools & Automation Specialist

Nationwide, CA

Requisition Number: 83327 

IT SYSTEM TOOLS & AUTOMATION SPECIALIST

 

Insight Canada’s Services organization provides monitoring, management, and support for our clients IT infrastructures and critical business processes. We are seeking a motivated IT professional with Senior System Administrator experience, including experience implementing and configuring IT system tools, who is looking to take the next step in their career.  In this role you will provide technical leadership in the design and deployment of innovative solutions in complex infrastructure environments.

 

As part of the Insight Canada team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.

 

WORK PERFORMED

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Functions of the Job:

 

  • Implement, integrate, tune, and administer a suite of monitoring and management tools such as: N-Able, Auvik, Block64, LogicMonitor, and ScienceLogic.
  • Coordinate with vendors to remediate any tool related issues.
  • Advise as to the ongoing management of tools and monitoring, working closely with the operations team.
  • Develop and mature our CMDB, tools and processes to be leveraged by the managed services team.
  • As a member of the new client onboarding team, contribute to system discovery, analysis, and solution implementation.
  • Provide technical assessments and recommend remediation programs to eliminate deficiencies in client environments.
  • Create as built/configuration documentation for use by managed services operations.
  • Provide knowledge transfer to managed services operations for new clients being onboarded.
  • Implement backup and restore solutions to meet customer service level targets.
  • Maintain an in-depth understanding of Insight Canada's Managed Services infrastructure operations management processes and practices.
  • Maintain an acute focus on customer satisfaction.
  • Work closely with Service Delivery Managers in all activities within the client environment.
  • Provide accurate and timely updates to customers, teammates, and management.

REQUIRED QUALIFICATIONS:

 

Education and/or Experience:

  • Computer Science degree or equivalent work experience.
  • Experience creating and maintaining automation, orchestration, and scripting.
  • Experience building and maintaining integrations between IT management tools.
  • Senior level technical design and documentation skills with ability to mentor other team members, assisting with the design and build of various solutions.
  • Comprehensive knowledge of MS Windows Server, VMware, and Hyper-V.
  • Experience with various SAN technologies.
  • A strong understanding of backup and recovery processes and applications.
  • Strong knowledge of systems security and best practices.
  • Expert level knowledge of Active Directory Infrastructure, DNS, DHCP, clustering services and other Microsoft infrastructure services.
  • Experience in Azure & Office 365 backend administration.
  • Strong knowledge of LAN and WAN networking.
  • Superior organization skills and a strong attention to detail.
  • Experience managing multiple projects/tasks of varying complexities, meeting deadlines, and working well under pressure, along with proven analytical and creative problem-solving abilities.
  • Excellent written and verbal communication skills, and ability to communicate complex ideas to a variety of audiences.
  • Excellent customer service skills and a proven ability to diffuse tense customer situations, projecting a positive, confident outlook.

PREFERRED QUALIFICATIONS:

  • ITIL 4 Foundation Certification.
  • Strong scripting skills.
  • Experience with ServiceNow, ScienceLogic, N-able, and/or Auvik and other IT infrastructure monitoring tools.
  • Experience with CMDB management and integration.
  • Experience performing discovery operations and device reconciliation.
  • Experience with enterprise deployment of IT infrastructure using Microsoft Windows Virtual Desktop (WVD).
  • Thorough knowledge of Internet Authentication Service (IAS), Windows Security, deployment services, Distributed File System (DFS) and other Microsoft infrastructure services.
  • Project management experience.
  • Experience working with SQL or Oracle.
  • Bilingual in English and French will be considered an asset. 

WORK ENVIRONMENT

 

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time.

 

As a condition of employment, this job is subject to the successful completion of the following pre-employment conditions: Reference Checks, Criminal Background Checks, Driver’s Abstract and valid driver license if required for the role.

 

Insight Canada is proud to offer reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please inform us during the application process.

 

We thank all candidates for their interest, however, only those selected for interviews will be contacted.

ABOUT INSIGHT

 

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.

 

Insight Canada is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our teammates have access to the latest and greatest technologies in performing their daily activities.

 

Here’s a little about us, and why we’re top choice of prospective employees in the Canadian IT Solutions industry:

 

  • Global technology provider of IT hardware, software and service solutions
  • Fortune 500 company founded in 1988
  • 11, 000 + teammates worldwide, operating in 22 countries
  • Montreal’s Top Employer (2020 & 2021)
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance  
  • We offer an amazing flex benefits plan, RRSP matching, paid time off for volunteering, paid sick days, paid vacations, and much more.  

 

As part of the Insight Canada team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.

 

Today's talent leads tomorrow's success. Discover more at: canadajobs.insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


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