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Hybrid IT Practice Manager

Mississauga, ON, CA

Requisition Number: 75990 


Hybrid IT Practice Manager will build strategic high-end solutions for our clients.  The ideal candidate will have working experience within the Enterprise Datacenter technology suite (Enterprise Storage, Compute and Virtualization, Data Management, and ideally Public Cloud experience), strong leadership skills and a passion for client success.  You will work closely with client stakeholders and an award-winning team of engineers, architects and thought leaders to design, build and implement next-generation solutions to solve complex technical and business challenges.

This is a national leadership role, responsible for the development and support of presales architects and delivery consultants across the country. The Practice Manager is also a accountable for the creation of business strategies for increasing market share; inspection and analysis of the ongoing financial state of each sales/delivery area to ensure revenue generation and gross profit objectives are met/exceeded; collaborating with the service sales leadership within each geography, as well as supporting viable partner relationships within the market. Practice Managers will recruit, retain and support the national team of resources capable of managing, delivering, and developing profitable solutions to our client base, and will build and maintain executive management level relationships within Insight, our clients and our partners.



  • Provide management and oversight of Hybrid IT Solutions operational delivery processes through Insight resources and partner resources.
  • Participate in the approval process for statements of work, solution proposals, pricing schematics and overall client facing solutions.
  • Work closely with the Service Sales and Client Solution teams to drive Hybrid IT solutions within client accounts.
  • Contribute to and assure that Insight solution methodologies are being utilized and improved upon within your respective practice that includes Enterprise Storage, Compute and Virtualization, and Data Management Solutions.
  • Responsible for building and maintaining positive relationships within Insight, its customers and partners.
  • Support Hybrid IT services pre-sales activities (conference calls, on-site client meetings, etc.) with the sales teams, including identifying, qualifying, pricing and overseeing the delivery of lifecycle solutions to the various areas.
  • Responsible for communicating the Hybrid IT capabilities and solution strategies available to each area through the effective management of Hybrid IT offerings, partners and operational delivery to meet the established service levels and client objectives.
  • Maintain open lines of communication with other national practices and the field service delivery teams to build synergies and enhance service delivery capabilities in each area and nationally.
  • Mentor and motivate your team of presales and delivery engineers.
  • Accountable for monthly service revenue forecasts and budget attainment.
  • Create and implement a strong business plan, to be reviewed quarterly.
  • Work closely to establish business relationships with various OEM’s to drive leads for account executives.
  • Assist sales executives with building strategies for their “high-profile accounts” that will build client trust.
  • Team with peers to actively pursue new business.  Follow-up with the account executives to assist them with closing deals and managing appropriate resources to create a solution.
  • Strong knowledge of the reseller channel and information technology market.
  • Participate in the management and creation of Field Services opportunities.


  • Over 15 years of experience in the computer industry field. 
  • Ability to understand the business needs of clients/prospects at a CEO/CIO level down to an individual worker and be able to create customized solutions for customers/prospects.
  • Ability to read, analyze and interpret general business/professional journals, technical procedures or regulations. 
  • Ability to write scopes of work, proposals, reports and/or business correspondence.
  • Ability to effectively present information and respond to questions from groups of managers, clients and other teammates. 
  • Ability to create complex pricing models to support the profitable sales of Lifecycle Solutions opportunities.
  • Ability to effectively present information to top management, public groups, and/or Boards of Directors. 
  •  Ability to read, analyze and interpret the most complex documents. 
  •  Ability to respond effectively to the most sensitive inquiries or complaints. 
  • Ability to write using original or innovative techniques or style. 
  • Ability to make effective and/or persuasive presentations on controversial or complex topics to top management and/or Boards of Directors of companies.


  • The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office environment with computer work.  May have extensive periods of sitting, typing and phone use (may include headset).  May need to lift up to 10 lbs. Travel, i.e. driving.

As a condition of employment, this job is subject to the successful completion of the following pre-employment conditions: Reference Checks, Criminal Background Checks, Driver’s Abstract and valid driver license if required for the role.


Insight Canada is proud to offer reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please inform us during the application process.






About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.


Join our team as we work to deliver the best solutions through Intelligent Technology Solutions™, the new IT.

Global technology provider of IT hardware, software and service solutions
Fortune 500 company founded in 1988
5,700+ teammates worldwide, operating in 22 countries
2016 Best Places to Work (Phoenix Business Journal), Great Place to Work Certification
2017 Dell EMC Titanium Black Partner, 2016 HP US Personal Systems Reseller of the Year, 2016 Cisco Gold Certification in North America, Microsoft’s No. 1 Global Licensing Solution Provider

Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Posting Notes: Mississauga || Ontario (CA-ON) || Canada (CA) || SALES || None || CA - Mississauga, ON; CA - Richmond Hill, ON; CA - Toronto, ON ||

Job Segment: Manager, Cloud, Data Management, Cisco, Virtualization, Management, Technology, Data

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