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Systems Administrator - Citrix / WVD

Mississauga, ON, CA Montreal, Quebec, CA Calgary, AB, CA

Requisition Number: 81119 

Managed Services – System Administrator (Citrix – WVD)


Insight Canada Managed Services provides infrastructure support and monitoring for our clients.  This position is to provide technical leadership and work with a team that provides support for our customer's VDI environments.


As part of the Insight Canada team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.


Insight Canada is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our Teammates have access to the latest and greatest technologies in performing their daily activities. In addition, we offer an attractive compensation program and a comprehensive benefits package which includes Dental, Health Care, Vision, Short/Long Term Disability, Accidental Death and Dismemberment, Life Insurance, and Travel coverage.


Core Responsibilities:


  • Troubleshoot and resolve issues in customer environments
  • Communicate with customers, teammates, and management
  • Provide thorough ticket updates
  • Coordinate with vendors to repair or replace hardware
  • Monitor customer environments and infrastructure
  • Respond to alerts and action or escalate as required
  • Generate monthly performance and capacity reports


  • Act as an escalation point for the customer and Insight Canada internal teams.
  • Assist with solving recurring incidents / problem tickets and issues to the betterment of the customer’s environment.
  • Be involved and advise on all changes happening within the customer’s environment to provide insight.
  • Be part of a rotational on-call schedule specific to the customer's outages. First point of contact for the NOC team in the events of any outages during or after business hours.
  • Be part of the customer assessments. Review each supported hardware annually, working with the PS and MS teams, to evaluate the IT needs of the customer and provide appropriate recommendations.
  • Coordinate with other Insight Canada Departments and 3rd party vendors as needed. Understand all third parties tied to the customer and understand key stakeholders.
  • Ensure incidents resolved by team are transferred into knowledge base articles.
  • Help train NOC team in the understanding of the customer environment to ensure they can be successful.
  • Involvement with the backup team to ensure high success rates and covering all devices.
  • Involvement with the server patching team for server and end users to ensure things are moving forward.
  • Log changes to any server’s environment via ServiceNow and Knowledgebase.
  • Maintain a client hardware and infrastructure inventory that will be updated at least quarterly
  • Maintain an in-depth understanding of Insight Canada's Managed Services infrastructure operations management processes and practices and ensure they can speak on behalf of Insight Canada to the customer.
  • Maintaining an acute focus on customer satisfaction, including liaison with the service delivery teams while ensuring that they meet stated goals and KPIs, and are delivering appropriate service levels. Work very closely with the Delivery Managers to be lock-step in all activities ongoing in the customer environment.
  • Perform planned maintenance on a scheduled basis based during the maintenance window agreed to.
  • Review monthly infrastructure reports to spot any issues and come up with remediation plan or consult with senior team for next steps.
  • Work on daily operational tickets including incidents and service requests.


  • A Computer Science degree or equivalent in experience.
  • Excellent technical design and documentation skills and be able to mentor other team members and help with the design and build of various solutions.
  • A superior understanding of Windows Server, VMware and Hyper-V and be able to analyze and troubleshoot complex problems.
  • Microsoft Exchange troubleshooting, administration and implementation experience.
  • An in depth understanding of Active Directory Infrastructure, DNS, DHCP, IAS, Clustering services, Windows Security, deployment services, DFS and other Microsoft infrastructure services.
  • Experience with SharePoint, Teams, Microsoft clusters, Citrix, web farms, ISA, TMG and other systems security products.
  • Experience in Azure & Office 365 Backend Administration
  • A solid understanding of LAN and WAN networking
  • A solid understanding of UNIX and/or Linux system administration is an asset.
  • Superior organization skills and a strong attention to detail.
  • Be effective at managing multiple projects/tasks of varying complexities, meeting deadlines and working well under pressure, along with proven analytical and creative problem-solving abilities.
  • Excellent written and verbal communication skills, and ability to communicate complex ideas to a variety of audiences.
  • A strong understanding of backup and recovery processes and applications.
  • Knowledge of systems security and best practices.
  • Minimum ITIL Foundations v3
  • Project management experience and skills are an asset.
  • Experience with SAN an asset.
  • SQL or Oracle knowledge and skills are an asset.
  • Strong scripting skills are an asset.
  • Excellent customer service skills and a strong ability to diffuse tense customer situations and project a positive, confident outlook.
  • Bilingual in English and French is an asset

We thank all candidates for their interest, however, only those selected for interviews will be contacted.



About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Posting Notes: Mississauga || Ontario (CA-ON) || Canada (CA) || None || None || CA - Mississauga, ON; CA - Calgary, AB; CA - Montreal, QC ||

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