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Client Operations Specialist

Montreal, Quebec, CA

Requisition Number: 90167 

Client Solutions Representative

 

ROLE DESCRIPTION

 

For our Canadian Headquarters located in Montreal, we are now hiring an exceptional individual in the Client Solutions Representative role.  
 
This involves, but is not limited to: client contacts, order processing, report generation, pre-qualification of accounts, product pricing, research, configuration and product information.
 

 

WORK PERFORMED

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Functions of the Job:

  • Respond to incoming client calls and emails.
  • Make outgoing client calls in support of the organization’s sales requirements.
  • Prepare and submit client sales quotes.
  • Enter client sales orders accurately into the appropriate order entry system.
  • Research technical information on product request and ensure access to procuring.
  • Communicate with other Insight departments on client issues and assist in resolution where applicable.
  • Prepare documents for responses to RFQs (Requests for Quotes).
  • Work open sales order report.
  • Report generation for clients.
  • Request and/or set up new client sold-to’s, bill-to’s and ship-to’s as needed.
  • Additional duties as assigned.
  • Knowledge of French.
  • Good command of English language is required

 

MINIMUM REQUIREMENTS

 

Education and/or Experience:

  • Excellent written and spoken communication skills in English.
  • Bilingual in English and French - required for Quebec candidates.

 

 

KNOWLEDGE, SKILLS, AND ABILITIES

 

  • Bachelor’s degree (B.A.) and 1-3 years related experience and/or training.
  • Strong knowledge of IT products and services preferred.
  • Ability to effectively present information and respond to questions from groups of managers, clients, other teammates needed.
  • Strong communication in English and French languages (verbal and written), organization and time management skills required.
  • Solid problem solving and consultative skills a must.
  • Must be self driven, motivated and results-oriented. 

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.
  • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
  • Light to moderate lifting is required.
  • Ability to uphold the stress of traveling.

 

WORK ENVIRONMENT

 

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time.

 

As a condition of employment, this job is subject to the successful completion of the following pre-employment conditions: Reference Checks, Criminal Background Checks, Driver’s Abstract, and valid driver license if required for the role.

 

Insight Canada is proud to offer reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please inform us during the application process.

 

We thank all candidates for their interest, however, only those selected for interviews will be contacted.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Posting Notes: Montreal || Quebec (CA-QC) || Canada (CA) || SALES || None || CA - Montreal, QC ||


Job Segment: Operations Manager, Operations

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