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Services Operations Specialist--Bilingual

Montreal, Quebec, CA

As a Services Operations Specialist you’ll help to coordinate activities that drive the sales process and support our customers in a team environment.

What you’ll do at Insight:

 

  • Responsible for placing purchase orders with multiple vendors.
  • Investigate and resolve receiving and invoicing discrepancies, proactively managing receipt dates, work with distribution employees to resolve issues regarding lost and damaged product. 
  • Review list of workflows past their SLAs and follow up with teammates
  • Subcontractor SOWs and Statements of Work (SOWs), as needed:
  • Create simple documents, ensuring correct template is used and all required master agreements are in place
  • Proof and edit all content
  • Manage team mailbox, ensuring emails are addressed throughout the day
  • Address any issues that are submitted
  • Production:
  • Identifying Billing and Inventory discrepancies
  • Become an expert for information regarding specific products, programs, and initiatives of assigned vendors and product categories.
  • Verify contents of shipment compared to shipping documents while noting any discrepancies or damage.  Operate computer terminal to enter receipts and printer to print labels.  Accurately mark the correct number on product, and correctly label products.

 

 

What you’ll need to join Insight:

  • Minimum 2 years’ experience in a similar role
  • Fluent in English and French, both written and spoken
  • Experience in a high volume purchasing environment
  • Understanding in Microsoft tools
  • Ability to effectively communicate, present and articulate strategies across various audiences; sales, marketing, partners, clients, consultants, executive leaders (internal and external)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • while performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
  • Specific vision abilities required by this job include close vision requirements due to computer work
  • Light to moderate lifting is required
  • Ability to uphold the stress of traveling
  • Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status,

 


Job Segment: Operations Manager, Operations

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