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Services Technician

Montreal, Quebec, CA

SERVICES TECHNICIAN

 

BASIC FUNCTION OF THE JOB

The Services Technician performs installation, configuration, repair, testing on computer system and networking equipment, including, but not limited to: desktops, notebooks, tablets, thin clients, servers, blades, switches, routers, firewalls, monitors, and printers.

 

WORK PERFORMED

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the Job:

  • Installs, configures and tests system hardware in lab environment on Client production orders.
  • Installs and configures operating systems, manually or through image loading.
  • Installs, tests, and configures network equipment such as switches, routers, firewalls, VPN devices, etc. including the loading of custom configuration files.
  • Performs necessary hardware and peripheral troubleshooting and repairs.
  • Services tickets on depot and hot swap programs.
  • Records serial numbers and performs asset tracking.
  • Processes customer lab orders in SAP order processing system.

 

KNOWLEDGE, SKILLS, AND ABILITIES

  • Extensive experience installing computer and network systems, and troubleshooting computer and network system problems.
  • Extensive knowledge of Windows, MAC and Linux operating systems.
  • Strong knowledge of imaging tools such as Ghost/MDT/WIM/DeployStudio.
  • Strong knowledge of hardware troubleshooting including laptops, desktop and servers for Tier One vendors (HP, IBM, Lenovo, Dell, Apple, Cisco).
  • Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and firmware updates on multiple Tier One products.
  • Knowledge of system scripting languages to automate configuration tasks (PowerShell, VBScript, and/or AppleScript)
  • Knowledge of push delivery systems such as SCCM/Altiris, Casper.
  • Experience with an order processing system such as SAP.

 

MINIMUM REQUIREMENTS

 

Education and/or Experience:

Bachelor's degree (BA/BS) from four-year College or university, or Diploma from a 2 year technical college, or 4 years related experience and/or training; or equivalent combination of education and experience.

 

Certifications:

Candidate should have some or all of the following industry certifications A+, MCP, ACSP, CCNA; and a willingness to continue to stay current on industry certifications throughout their career.

 

Languages:

English, French.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.
  • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
  • Moderate to heavy lifting is required.

 

WORK ENVIRONMENT

 

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time.


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