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Warranty Solutions Specialist

Montreal, Quebec, CA Edmonton, AB, CA Calgary, AB, CA Mississauga, ON, CA

BASIC FUNCTION OF THE JOB

The Warranty Solutions Specialist is responsible for driving warranty and Smartnet business into buying and non-buying clients that are managed by an Account Executive.  Incumbents make outbound calls, as well as joint conference calls to clients, in order to identify opportunities to provide warranty upgrades and extensions, and support contract renewals on behalf of Insight partners.

 

WORK PERFORMED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the Job:

 

  • Develop relationships with partners and sales teams to increase selling opportunities.
  • Generate quotes and orders, and register warranties.
  • Ability to explain vendor warranty details to clients.
  • Conduct a specified number of outbound dials daily in order to uncover a set amount of opportunities.
  • Meet minimum activity performance goals.
  • Assist with any client service issues.
  • Other duties as assigned. 

 

MINIMUM REQUIREMENTS

Education and/or Experience:

 A minimum of a high school education is required. Some college business coursework, sales training, client service training or computer industry training preferred. Three – five years client service experience and computer industry experience preferred.

 

KNOWLEDGE, SKILLS, AND ABILITIES

Able to respond effectively to inquiries or complaints.  Able to take initiative, plan, organize, and sell to various sized businesses.  Must be able to understand clients’ requirements, meet deadlines and commitments, and excellent ability to follow up with clients.  Strong ability to identify and use resources (time knowledge, comprehension and skills) to achieve deliverables.  Effective use of PC including Microsoft Office required.  Proficiency with the internet a must. Strong ability to gain knowledge of IT products and services required.  Consistent behavior in a manner that is aligned with company values and operating principles required.

Apply easily by sending your resume to: InsightCanadaRecruiters@insight.com

Posting Notes: Montreal || Quebec (CA-QC) || Canada (CA) || None || None || CA - Montreal, QC ||

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About Insight

 

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.

 

Join us as we work to deliver the best solutions through Intelligent Technology™, the new IT.

 

  • Global technology provider of IT hardware, software and service solutions
  • Fortune 500 company founded in 1988
  • 5,400 teammates worldwide, operating in 22 countries
  • One of The Valley’s 2015 Healthiest Employers (Phoenix Business Journal)
  • 2015 Dell Healthcare Partner of the Year, 2015 HP PartnerOne Financial Services Partner of the Year, 2014 Cisco Global Architectural Excellence Partner of the Year, Microsoft’s No. 1 Global Licensing Solution Provider

 

Discover more at insight.com or email jobs@insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Posting Notes: Montreal || Quebec (CA-QC) || Canada (CA) || None || None || CA - Montreal, QC ||


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