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Desktop Support

New York City, NY, US

Requisition Number: 83701 

Summary:

Technical Support position providing top-notch customer support for employees in a challenging and diverse environment.

 

Responsibilities:

Provide world class customer first support for a fast-growing business group of 5000+ employees from our Park Ave NY location.

 

Possess the skillsets to perform as a Technical Support Analyst in a team-centric, fast paced, technically complex support environment. Strong emphasis focused on exceptional technical abilities supporting PC / Mac / Mobile platforms is required. Added experience leading multiple projects to completion is a plus.

 

Basic Qualifications:

- High School Diploma, GED, equivalent certification or military experience

- Support Technician: 2+ years’ experience required  

  • Top notch customer focused support
  • Excellent written and verbal communication skills
  • Engaged in cross-train efforts amongst peers where applicable
  • Contribute to site level operational readiness, process improvements
  • Effectively manages up as needed
  • Self-aware of gaps in skills, works to improve
  • Frequent collaboration with site lead, acting as back-up when delegated to
  • Cross platform collaboration with immediate peers

- Technical qualifications: 2-3years’ experience 

  • Expert: El Capitan / Sierra / Win 7, Win 10
  • MS Office (PC & Mac)
  • iPhone / Android hardware
  • Airwatch
  • Communicator / Skype for Business (PC & Mac)
  • System image deployment, maintenance, software and system testing, encryption and security tools (McAfee and FileVault)
  • Active engagement with partnering support teams (enterprise wide)
  • Platform management, integration (JAMF Casper Suite, SCCM)
  • Detailed experience working with SLA, ticketing tools & reporting (Zendesk, HPSM, or Service Now)

 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: New York || New York (US-NY) || United States (US) || INT; None || None || US - New York, NY ||


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Developer, Supply, Cloud, Testing, Data Center, Technology, Operations

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