Share this Job
Apply now »

Product Strategy Services Manager

New York City, NY, US

Requisition Number: 85047 

We are Insight Digital Innovation. 


Insight Digital Innovation is dedicated to making the impossible possible.  We combine cutting-edge technology, creative thinking and the power of scale to deliver radical business transformation.   


Our areas of expertise include Cloud enablement, Data & AI, DevOps, Digital strategy, Intelligent applications, IoT & smart edge and Transformation Services. 


From IT strategy and design to implementation and management, our employees help clients innovate and optimize their operations to run smarter. 


Microsoft 2020 US Partner of the Year 

Databricks 2020 National Consulting and SI Partner of the Year 

HashiCorp 2020 Partner Award: Americas Investment Partner of the Year 

Intel 2020 US Innovation Partner of the Year 


Our Insight Digital Innovation team is searching for a creative, collaborative, and professional Service Manager to help lead our Product Strategy team 


Essential duties:  

A Service Manager is aligned to the Digital Enablement business unit. At Insight, a “practice” is our organizational structure of teammates with a shared skillset – Product Strategy. As a Service Manager, there are five areas of focus that you will be accountable for – Team Management, New Business & Sales, Strategic Delivery, Community Engagement & Hiring.  


Domain Expertise

  • Strong product strategy leadership to enable:
      • Templates, tools, and processes that standardize how project outcomes are defined and delivered
      • Adoption of product strategy best practices across regions/geos
    • Lead collaboration across the Digital Enablement business unit to align on digital strategy and agile delivery best practices, GTM messaging and artifacts


Team Management 

  • Provide leadership, set common direction, and mentor teammates within your Practice. 
  • Partner with local branch leadership, Sr. Mgrs. and other Practice Mgrs. nationally to collaborate on staffing needs, teammate-to-opportunity alignment, teammate engagement, and the overall execution of local, regional, and national strategy. 
  • Collaboration & Planning with Sr. Managers and Practice Managers 
  • Career growth planning 
  • Understanding teammate ambitions and helping them plot appropriate courses to reach them 
  • Ongoing career conversations / connections 
  • Goal setting 
  • Envision and collaborate as all appropriate levels to set Annual Practice initiatives 
  • Ensure teammate goals support practice goals and appropriately challenge each teammate as it relates to the practice 
  • Team communications, team meetings, evaluations 
  • Interpret and disseminate corporate communications 
  • Recognize success 
  • Develop new leaders within your practice 
  • Develop, identify, and mentor those (typically Team Leads) who can serve as an extension of your role 
  • Address performance issues and disciplinary actions including PIPs and termination 
  • Ongoing staffing and financial planning/monitoring 
  • Ensuring opportunities and openings are best aligned to skills, availability, and career goals 
  • Manage training budget 
  • Help identify opportunities for teammates 
  • Encourage training and knowledge sharing 
  • Approve or make the case for training approval 


Sales & New Business 

  • Clearly communicate what Insight and your practice does and the value proposition 
  • Partner with Sales to cultivate an opportunity pipeline that is representative of the full breadth of your respective practice capabilities. 
  • Ensure opportunities align to skills, availability, and career goals for the practice 
  • Support pre-sales activities such as sales calls, opportunity assessments, Quick Estimate Assessments, Request for Proposal responses, and Statements of Work 
  • Participate in the proposal, estimate, and approval process for client opportunities. 
  • Collaborate with Sr. Managers to drive new growth opportunities for your practice capabilities. 


Strategic Delivery 

  • Build relationships and expand high priority accounts 
  • Help drive delivery excellence accountability within the practice 
  • Understand high-level financial accountability/responsibilities for your practice  
  • Collaborate with Delivery Manager to understand staffing needs, project health, and assisting with troubled projects within your market 


Community Engagement 

  • Encourage involvement in the tech/practice community 
  • Support events as needed through attendance, sponsorship or speaking 
  • Foster relationships with local, regional, and potentially national partners as needed (e.g. Microsoft,, etc...) 



What We Look For… 

  • ~10 years-experience in the industry.  
  • ~ 5 years-experience in professional services consulting  
  • Experience as a team leader or manager 
  • Experience estimating work, writing statements of work, proposals, reports and/or business correspondence. 
  • Ability to effectively present information and respond to questions from groups of managers, clients and other teammates. 
  • Someone who demonstrates a true Servant Leader mentality and ability to continue to grow personally as a leader 
  • Desire to build and grow a team 
  • Expertise with user experience research and design tools 
  • Proven ability to build trusted client & team relationships 
  • Experience speaking to all areas of user experience and product strategy 


We have created a team-oriented environment with quality people, career advancement opportunities, great work/life balance and an excellent compensation and benefits package.  


Our people appreciate that they represent a brand that is invested in growing local relationships while working globally and doing what is right for our co-workers and clients.  


We are high on supporting each other and hiring/developing the best technical professionals in the industry. 


Diversity and inclusion is essential at Insight’s 87 offices across the globe. Our teammates each bring unique life experiences, viewpoints and backgrounds — and we believe that’s a fundamental factor in building stronger teams. 


These are some of the reasons why we are often selected as a Best Places to Work award winner in the cities where we work. 


Discover more at…or just APPLY! 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Internal teammate application guidelines:

  • Meet the minimum qualifications and requirements of the position;
  • Have completed twelve (12) months service in their current position; six (6) months of service in warehouse roles;
  • Not be under a disciplinary evaluation or suspension period;
  • Have satisfactory performance in their current position;
  • Have their current manager/supervisor recommendation


Do you know someone who would make a great Insight teammate?

Referrals are the best way to build quality teams – and a great way for you to earn a little extra cash. Please visit the Teammate Referral Policy page on Inside.Insight to find out how you can refer someone to this job at Insight.


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Posting Notes: New York || New York (US-NY) || United States (US) || None; INT || None || US - New York, NY ||

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Consulting, Developer, Manager, Corporate Communications, Technology, Strategy, Management, Marketing

Apply now »