Technical Support - Onsite

 Entry-Level Service Technician – IT Career Pathway
 Location: Onsite – New York, NY
 Type: Full-Time, Direct Hire
 Schedule: Monday–Friday, 8:00 AM – 5:00 PM EST
 Salary: Up to 28/HR, with full benefits

About the Role

Are you passionate about technology and ready to launch your IT career? Join our team as an Entry-Level Service Technician supporting a Fortune 500 financial client in NYC. This is a hands-on, onsite role where you’ll gain exposure to enterprise-level systems and work closely with experienced IT professionals—an ideal environment to grow into advanced technical roles.

What You’ll Do

• Provide first-line support for desktops, laptops, mobile devices, and collaboration tools.
• Assist with setup, troubleshooting, and maintenance of hardware and software.
• Support remote access and basic network connectivity issues.
• Help maintain and operate A/V equipment for meetings and presentations.
• Document issues and escalate complex problems to senior technicians.
• Deliver professional and courteous service to all users, including executive staff.

What We’re Looking For

• 1–2 years of experience in IT support, help desk, or technical customer service.
• Familiarity with Windows, macOS, iOS, and Android platforms.
• Basic understanding of networking, remote access tools, and Microsoft 365.
• Strong communication skills and a desire to learn.
• High school diploma or equivalent (Associate’s or Bachelor’s in IT-related field preferred).

Why Join Us?

• Work onsite in a dynamic corporate environment.
• Learn from senior IT professionals and gain exposure to executive-level support.
• Clear pathway to grow into roles such as Desktop Support Analyst, Systems Administrator, or IT Engineer.
• Full benefits package including health, dental, vision, and retirement plans.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.