Share this Job
Apply now »

System Administrator, Managed Services

ON, CA Richmond Hill, ON, CA Edmonton, AB, CA Winnipeg, MB, CA ON, CA Vancouver, British Columbia, CA AB, CA SK, CA Mississauga, ON, CA Calgary, AB, CA

Requisition Number: 89253 

Managed Services – System Administrator, Windows

 

Overview:

Insight Canada Managed Services provides infrastructure support and monitoring for our clients.  The Systems Administrator position provides technical leadership and works with a team that provides support for our customer's VDI environments.

 

As part of the Insight Canada team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.

 

Insight Canada is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our teammates have access to the latest and greatest technologies in performing their daily activities. In addition, we offer an attractive compensation program and a comprehensive benefits package which includes dental, health care, vision, short/long term disability, accidental death and dismemberment, life insurance, and travel coverage.

 

Core Responsibilities:

Support

  • Troubleshoot and resolve issues in customer environments.
  • Communicate with customers, teammates, and management.
  • Provide thorough ticket updates.
  • Coordinate with vendors to repair or replace hardware.
  • Monitor customer environments and infrastructure.
  • Respond to alerts and action or escalate as required.

 

Operations

  • Provide an escalation point for customers and Insight Canada internal teams.
  • Assist with solving recurring incidents / problem tickets and issues to the betterment of the customer’s environment.
  • Advise of all changes happening within the customer’s environment to provide insight.
  • Participate in a rotational on-call schedule specific to the customer's outages.
  • Participate in customer assessments. Review supported hardware annually, working with the Professional and Managed Services teams, to evaluate the IT needs of the customer and provide appropriate recommendations.
  • Coordinate with other Insight Canada departments and third-party vendors as needed. Understand all third parties and key stakeholders tied to the customer.
  • Ensure incidents resolved by team are transferred into knowledge base articles.
  • Assist with training the Event Command Centre (ECC/NOC) team to understand the customer environment, ensuring they can be successful.
  • Collaborate with the backup team to ensure high success rates and covering all devices.
  • Collaborate with the server patching team for server and end users to ensure things are moving forward.
  • Maintain a log of changes to all server environments via ServiceNow and knowledge base.
  • Develop and maintain an in-depth understanding of Insight Canada's Managed Services infrastructure operations management processes and practices, ensuring you can speak on behalf of Insight Canada to the customer.
  • Maintain an acute focus on customer satisfaction, including collaborating with the service delivery teams while ensuring that they meet stated goals and KPIs, while delivering appropriate service levels.
  • Work closely with Service Delivery Managers to be lock-step in all activities within the customer environment.
  • Perform planned maintenance on a scheduled basis during the agreed upon maintenance window.
  • Review monthly infrastructure reports to detect any issues, devise a remediation plan or consult with senior teammates for next steps.
  • Work on daily operational tickets including incidents and service requests.

Requirements:

  • 5-7 years experience with MS Windows Server environments.
  • Experience with Microsoft Azure services, including Azure AVD.
  • Experience with virtualization technologies, such as VMWare and Hyper-V.
  • Experience working with and an understanding of Microsoft operating systems and Office 365.
  • Microsoft Exchange troubleshooting, administration, and implementation experience.
  • An in-depth understanding of Active Directory, DNS, DHCP, IAS, clustering services, Windows Security, deployment services, DFS and other Microsoft related infrastructure services.
  • Experience working with monitoring tools such as: LogicMonitor, SolarWinds and ScienceLogic.
  • Foundational knowledge of Microsoft technologies, networking, backup, and other infrastructure platforms.
  • Ability to navigate through a ticketing system, such as ServiceNow (SNOW).
  • Knowledge of ITIL best practices; as they pertain to requests, incidents, problems, and change management.
  • Demonstrated root cause analysis, report generation, and presentation to customers.
  • A solid understanding of LAN and WAN networking.
  • Extensive knowledge of customer support operations, preferably in a managed services environment
  • Willingness to support and mentor junior teammates
  • Ability to demonstrate a high degree of flexibility, including working after hours.
  • Possess self-motivation and accountability.
  • Possess the ability to manage and prioritize tasks and time efficiently.
  • Exhibit a passion for technology and learning while maintaining an easygoing, hardworking, team-focused attitude.
  • Excellent customer service skills and a strong ability to diffuse tense customer situations and project a positive, confident outlook.
  • Excellent written and verbal communication skills.

Nice-to-Haves:

  • Strong scripting skills.
  • Bilingual English and French verbal and written communication skills.

 

We thank all candidates for their interest, however, only those selected for interviews will be contacted.

ABOUT INSIGHT

 

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.

 

Insight Canada is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our teammates have access to the latest and greatest technologies in performing their daily activities.

 

Here’s a little about us, and why we’re top choice of prospective employees in the Canadian IT Solutions industry:

 

  • Global technology provider of IT hardware, software and service solutions
  • Fortune 500 company founded in 1988
  • 11, 000 + teammates worldwide, operating in 22 countries
  • Montreal’s Top Employer (2020 & 2021)
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance  
  • We offer an amazing flex benefits plan, RRSP matching, paid time off for volunteering, paid sick days, paid vacations, and much more.  

 

As part of the Insight Canada team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.

 

Today's talent leads tomorrow's success. Discover more at: canadajobs.insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Job Segment: System Administrator, Virtualization, Network, Change Management, Technology, Management, Customer Service

Apply now »