Team Lead - Managed Services

Requisition Number: 101223 

Technical Team Lead- Managed Services 

Location: This is a remote opportunity (Toronto area preferred) 

Salary: Dependant on experience, range is $80,000 - $100,000 CAD a year plus full benefits 

Insight at a Glance

·       14,000+ engaged teammates globally

·       #20 on Fortune’s World's Best Workplaces™ list

·       $9.2 billion in revenue

·       Received 35+ industry and partner awards in the past year

·       $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The Technical Team Lead is a hands-on technical role as well as an entry-level leadership role. This position will be responsible for overseeing a globally located team of L1-L2 technicians that work on a variety of IT incidents for a portfolio of Managed Service Clients. This multifaceted role serves as a bridge between technical teams, and non-technical teams, internal and external stakeholders, ensuring seamless collaboration, effective communication, and the timely delivery of high-quality solutions. This leader will be responsible for the day-to-day delivery of all incidents, problems, changes, and requests that are being managed on behalf of our external clients. Specifically, this role will help facilitate and manage a portion of the Infrastructure Managed Services for our Canada portfolio.   

Functions include resource management, light project management, service operations management and/or scope management of the service or client engagement, quality and performance metrics for the specific engagement and/or team, including risk, communication plans, ITSM functions, and overall client satisfaction.    

·       Possess a wide understanding of infrastructure technology – Network, Security, Servers, Virtualization, and public cloud 

·       Research, analyze, record, communicate, and resolve all client escalations and concerns or escalated internally until resolution  

·       Facilitate the resolution of technical issues and escalating concerns to appropriate stakeholders 

·       Operate as a first point of contact for all client technology matters   

·       Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

·       Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience 

·       3+ years’ experience managing technology including new technology deployment, experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure 

·       Must be a polished and disciplined communicator, both written and oral and be comfortable working with external clients and vendors 

·       Managed Service experience required     

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

·       Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Toronto || Ontario (CA-ON) || Canada (CA) || IT Infrastructure & Support || None || CA - Toronto, ON ||