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O365 Support Engineer


Requisition Number: 73772 

As an Office 365 Support Engineer, your primary role will be as a Subject Mater Expert on diverse and challenging engagements. You will be responsible for the implementation and administration of Microsoft solutions and related technologies. Insight is looking for talented individuals who are passionate about emerging technologies and excited about the opportunity to work for industry-leading organizations!

What you’ll do at Insight:


  • Serve as the subject matter expert for Microsoft Office 365, including Exchange Online, SharePoint, OneDrive, Skype for Business, Teams, AzureAD, and related technologies.
  • Perform administrative tasks that will include implementation, administration, troubleshooting, and documentation.
  • Work closely with other Insight teammates to ensure timely delivery of services.
  • Monitor the Office 365 services, and communicate to stakeholders the status of the services. 
  • Create, modify, and delete mailboxes, groups, public folders, and contacts.
  • Add and remove permissions for mailboxes and public folders 
  • Troubleshoot Office 365 issues, such as authentication, Outlook and mobile device connectivity, and SharePoint access.
  • Day-to-day administration of Office 365.
  • Provide status and updates on issues according to priority and escalation guidelines 
  • Update existing and develop new knowledge documentation


What you’ll need to join Insight:

  • 3-5 years of relevant industry experience in an enterprise environment
  • Experience administrating Microsoft Office 365, including Exchange Online, SharePoint, OneDrive, Skype for Business, Teams, AzureAD, and related technologies
  • 2 or more years of Office 365 administration experience in an environment with at least 1000 users. 
  • 1 or more years of experience using Windows PowerShell to manage Exchange Online 
  • Experience with Azure AD user and group management for both Office 365 and third-party services. 
  • Exporting usage and licensing information through Office 365 and third-party reporting. 
  • Understanding of the network and firewall requirements needed for all Office 365 services. 
  • Support and troubleshooting of Office 365 desktop and mobile applications. 
  • Strong organizational, written and verbal communication, and time management skills 
  • Office 365 or other Microsoft certifications are a plus. 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at


  • Founded in 1988 in Tempe, Arizona
  • 7,400+ teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe
  • $7.1 billion in revenue in 2018
  • Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500
  • 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year
  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business)
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance



Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


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Posting Notes: Tempe || Arizona (US-AZ) || United States (US) || MSOP-SC || None || US - Tempe, AZ ||

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