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Operation Support Analyst (End User Support)

Pasig, PH


Requisition Number: 89946 


Postion Overview


The application Operations Support Analyst provides support for applications used by Insight teammates. Support includes acting as the liaison between the business and the vendor addressing issues as they arise, onboarding/training new users, maintaining the back-end tables, etc. Additional responsibilities include maintaining information needed for applications, assisting with ad hoc reporting from the tools, collaborating with vendor application support team(s) to document processes, and working on additional projects for the Product Manager, as needed.


The incumbent will be responsible for the creation and maintenance of custom Excel/PowerBI reporting to support Insight business needs for application data.


The incumbent should bring an established background in Microsoft Office Applications including: SharePoint Online, advanced Excel proficiency and experience building complex reporting (preferably in PowerQuery), and Word. The desire to continue personal education in related areas such as business and process improvement is also nice to have.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Essential Functions of the Job:

The Operations Support Analyst may provide some or all of the tasks below:


Application Support:


  • Act as liaison with application vendor (submit tickets when necessary, work with vendor on fixes)
  • Provide user management, adding and removing users as needed (to applications and the DGs)
  • Act as primary support for users, addressing issues as they are reported
  • Create/update training/support documents
  • Create/update process documents (for application support team)
  • Onboard new users, providing training information and live sessions when needed.
  • Maintain back-end tables for application automation (, Vendor and AE drop-down lists, State/Federal Contract list, etc.).
  • Work with application vendors/internal stakeholders to create/update reports for users.
  • Assist users with ad hoc reporting from applications.
  • Assist with UAT/Prod testing of application software
  • Set up test pursuits (from ClientLink, Qorus, or CPQ applications)
  • Assist with testing bug fixes
  • Create and maintain Excel based reports
  • Link multiple data sources and
  • Use Power Query to clean and modify data
  • Produce a variety of outputs, including table, pivots, and graphs
  • Enable reports to be self-serve, using Macros and buttons 


Additional Responsibilities:


  • Provide application support for Content Managers and tool integrations (ClientLink, SSR, CPQ tool)
  • Provide support for additional projects for the Product Manager, as needed.
  • Perform tests for ClientLink DG changes (Pre-Sales support)
  • Add SAP Sold To’s, when manual updates needed.




Education and/or Experience: An Associate’s degree in a business or IT related field preferred. A minimum of 3-5 years of experience in support operations, technical support, and/or equivalent combination of training and experience.




  • Proficient computer skills (experience with Office Products: MS Word, PowerPoint, Excel, PowerQuery, Outlook)
  • Excellent written and verbal communication skills in English
  • Excellent interpersonal skills; ability to effectively and professionally interact with all levels in the organization
  • Ability to collaborate with internal teams in order to obtain information needed to complete tasks
  • Responsive, client-focused attitude
  • Self-motivated with excellent organization, planning, and time management skills
  • Ability to work independently and with little supervision
  • Ability and willingness to work as a team player
  • Ability to apply critical thinking and to suggest improvements
  • Ability to multi-task and manage multiple projects simultaneously
  • Ability to proactively address tasks and issues
  • Ability to work under tight deadlines and high pressure in an ever-changing environment


The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 


  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 

Job Segment: Testing, Help Desk, Information Technology, Pre-Sales, Supply Chain, Technology, Sales, Operations

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