Associate Services Technician

Requisition Number: 95461 

BASIC FUNCTION

Position Overview

The ideal candidate should be able to complete assigned tasks within established standards of quality and timeliness, communicate effectively with internal and external contacts, work weekends and cover for vacations and sick time in a 24x7 operation, and provide support for a variety of technologies and clients in a broad spectrum of industries.

What you’ll do at Insight

• Execute task processes as documented for diagnosis and remediation of client issues
• Utilize ticket tracking systems to resolve tickets coming from internal and external requests
• Monitor networks, servers, and applications
• Ensure proper issue escalation and effective incident resolution
• Gather metrics via monitoring, identify trends, and ensure that network servers are running well
• Communicate with various IT teams for issue resolutions

What you’ll need to join Insight

• Two-year Associate Degree (field related) or equivalent experience required
• Must have a minimum of 1-2 years NOC monitoring, events management or technical support experience
• Requires working knowledge of hardware/software concepts, including supported Microsoft products and network/account management tools
• Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations required. Ability to effectively present information and respond to questions from groups of managers, customers, other employees a must
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
• Strong written and verbal English communications skills
• Able to successfully manage multiple priorities
• Proven ability to communicate effectively across all levels of the organization
• Strong commitment to company values and operating principles

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.