Azure Cloud Network Engineer

Requisition Number: 91477 

BASIC FUNCTION

Position Overview

Insight Canada Managed Services provides infrastructure support and monitoring for various clients in a variety of industry sectors.  This position is to provide technical leadership and work with a team that provides support for our customer's LAN/WAN network, Wireless, Firewall and Voice environments using Azure Network Cloud.

What you'll do at Insight

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support
  • Troubleshoot and resolve issues in customer environments
  • Communicate with customers, teammates, and management
  • Provide thorough ticket updates
  • Coordinate with vendors to repair or replace hardware
  • Monitor customer environments and infrastructure
  • Respond to alerts and action or escalate as required
  • Generate monthly performance and capacity reports
• Operations
  • Follow ITIL best practices regarding incident, problem, and change management.
  • Perform network administration tasks and troubleshooting on Next-Gen firewalls, routers, switches, wireless controllers / access points, load-balancers, etc.
  • Document and update technical procedures, administrative processes, configuration management, and provisioning.
  • Deploy new services and environments for customers and internal systems.
  • Create, update, and maintain customer build documents and runbooks.
  • Provide an escalation point for customers and Insight Canada internal teams.
  • Assist with solving recurring incidents / problem tickets and issues to the betterment of the customer’s environment.
  • Advise of all changes happening within the customer’s environment to provide insight.
  • Participate in a rotational on-call schedule specific to the customer's outages.
  • Participate in customer assessments. Review supported hardware annually, working with the Professional and Managed Services teams, to evaluate the IT needs of the customer and provide appropriate recommendations.
  • Coordinate with other Insight Canada Departments and third-party vendors as needed. Understand all third parties and key stakeholders tied to the customer.
  • Ensure incidents resolved by team are transferred into knowledge base articles.
  • Assist with training the Event Command Centre (ECC/NOC) team to understand the customer environment, ensuring they can be successful.
  • Maintain a log of changes to all servers’ environment via ServiceNow and Knowledge base.
  • Develop and maintain an in-depth understanding of Insight Canada's Managed Services infrastructure operations management processes and practices, ensuring you can speak on behalf of Insight Canada to the customer.
  • Maintain an acute focus on customer satisfaction, including collaborating with the service delivery teams while ensuring that they meet stated goals and KPIs, while delivering appropriate service levels. Work closely with Service Delivery Managers to be lock-step in all activities within the customer environment.
  • Perform planned maintenance on a scheduled basis during the agreed upon maintenance window.
  • Review monthly infrastructure reports to detect any issues, devise a remediation plan or consult with senior teammates for next steps.
  • Work on daily operational tickets including incidents and service requests.

What you'll need to Join Insight

• 7-10 years experience providing network infrastructure support with a focus on customer service and advanced technical assistance.
• 2-3 years solid experience in using MS Azure Network Cloud (e.g. DNS, Bastion, Firewall, etc.)
• CCNP R&S, PCNSE, NSE4, CCNP Security certified, or equivalent experience.
• Experience with Fortinet, Cisco WLC, Meraki, Aruba, Palo Alto, Juniper and Ruckus access points.
• Familiarity with troubleshooting wireless APs, Routers, switches, and firewalls
• Respond to network security advisories and participate in firmware and Network device patch management.
• Excellent technical design and documentation skills and possess ability to mentor other team members and help with the design and build of various solutions.
• Ability to navigate through a ticketing system, such as ServiceNow.
• Superior organization skills and a strong attention to detail.
• A willingness to learn new technologies while working in a fast-changing environment.
• Willingness to support and mentor junior teammates.
• Ability to demonstrate a high degree of flexibility, including working after hours.
• Possess self-motivation and can take responsibility.
• Possess the ability to manage and prioritize tasks and time efficiently.
• Exhibit a passion for technology and learning while maintaining an easygoing, hardworking, team-focused attitude.
• Excellent customer service skills and a strong ability to diffuse tense customer situations and project a positive, confident outlook.
• Able to participate in the on-call rotation and after-hours work, as required.
• Excellent written and verbal communication skills.
• Willing to work in a NIGHT SHIFT schedule and HYBRID setup
• Nice-to-Haves:
  • Professional experience with Cisco CUCM / Unity / UCCX.
  • Professional experience working with monitoring tools such as: Auvik, LogicMonitor, SolarWinds and ScienceLogic.
  • Professional experience with Network automation and scripting.
  • Experience with Linux administration (RHEL/CentOS) and Windows administration (Server 2016/2019).
  • Project Management experience and working in a Enterprise class environment.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.