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Channel Enablement Champion (Night Shift)

Pasig, PH

Requisition Number: 87636 

PRIMARY PURPOSE

 

The Channel Enablement Champion is responsible for assigned Service Provider’s on-time consumption usage reporting.  The CEC is also responsible for researching Service Provider background to properly categorize the account. Customer Experience is top priority in all that we do.  

 

ESSENTIAL JOB FUNCTIONS

 

  • Profiling Service Provider customer through web research.  This includes thorough review of company website, go to market strategy, number of employees, services offered, types of customers etc.
  • Categorize type of Service Provider (e.g., MSP, ISV, MSP, IaaS)
  • Primary focus on Service Provider’s monthly cycle of on-time consumption usage reporting (orders).
  • Work with customer each month to maintain on-time usage reporting
  • Stay on top of credit card information working closely with credit card team to ensure monthly reports process on-time.
  • Interpersonal and relationship-building skills with customers and internal teams; ability to effectively communicate with customers, peers and management
  • Basic knowledge of Insight systems and vendor portals.
  • Ability to effectively communicate & present information through email, respond to questions from customers, and triage as required to meet customer needs.

 

 

KNOWLEDGE, SKILLS, AND ABILITIES

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                                

 

EDUCATIONAL REQUIREMENTS

 

Education and/or Experience:

 

  • Bachelor's degree (B. A.) from four-year College or university; or related experience and/or training; or equivalent combination of education and experience.
  • Experience of Insight’s (SMART) system is a plus.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 


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