Client Operations Team Lead

Requisition Number: 97754 

Client Operations Team Lead

Location: This is an onsite opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Now is the time to bring your expertise to Client Operations Team Lead role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

Asa Client Operations Team Lead with Insight, will be responsible for overseeing the daily productivity of teammates and ensuring high levels of customer engagement. We will count on you to provide a first level degree of escalation and make strategic decisions related to systems and processes. Along the way, you will be responsible for the development of teammates, identifying strengths and weaknesses and organizing necessary trainings to improve processes further.

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Onsite set-up
• Group Life Insurance 
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

As Client Operations Team Lead, you will get to:

• Develop and implement efficient practices to meet business needs.
• Work on special projects for clients and sales force as needed, collaborating with client ops teammates.
• Build relationships with other Insight departments and increase efficiencies where applicable.
• Ensure teammates process accurate/correct orders and adhere to contract compliance.
• Provide reporting for management and maintain positive interaction with other cross-functional departments.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Client Operations Team Lead you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for a Client Operations Team Lead with:

• Bachelor’s Degree in any course preferred. College level or higher
• 5+ years of experience in customer service and operations or other related experience.
• Knowledgebale with CRM tool
• Strong written and verbal English communication skills

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022 and 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.