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Client Operations Team Lead

Pasig, PH

Requisition Number: 104205

Location: This is an onsite opportunity during training. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Insight at a Glance

Received 35+ industry and partner awards in the past year
$9.2 billion in revenue
#20 on Fortune’s World's Best Workplaces™ list
14,000+ engaged teammates
Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
$1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Client Operations Team Lead, you will be responsible for overseeing the daily productivity of teammates and ensuring high levels of customer engagement. They will provide a first level degree of escalation and make strategic decisions related to systems and processes. Additionally, they will be responsible for the development of teammates, identifying strengths and weaknesses and organizing necessary trainings to improve processes further. Along the way you'll get to:

What you'll do at Insight

Develop and implement efficient practices to meet business needs.
Work on special projects for clients and sales force as needed, collaborating with client ops teammates.
Build relationships with other Insight departments and increase efficiencies where applicable.
Prioritize and respond to incoming client escalations and provide first level escalation with a "buck stops here" mindset.
Identify any training needed for teammates and coach them as needed, while also being able to QA requests.
Ensure attendance and productivity daily.

What you’ll need to join Insight

Bachelor’s Degree in any course preferred.
Minimum of 5 years of experience in customer service and operations or related functions
Demonstrated leadership exposure, with proven experience in performance and project management.
Experience supporting or working in logistics, customer service, technical support, or operations management is preferred.
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives.
Strong commitment to company values and operating principles.
Proven ability to communicate effectively across all levels of the organization.

What to Expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

We offer all the benefits you expect—health, dental, vision, PTO—plus:

Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
Hybrid Set up
Group Life Insurance
Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

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