Client Operations Team Lead

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. 

 

As a Client Operations Team Lead, you will be responsible for overseeing the daily productivity of teammates and ensuring high levels of customer engagement. They will provide a first level degree of escalation and make strategic decisions related to systems and processes. Additionally, they will be responsible for the development of teammates, identifying strengths and weaknesses and organizing necessary trainings to improve processes further.

 

What you’ll do at Insight

• Develop and implement efficient practices to meet business needs.
• Work on special projects for clients and sales force as needed, collaborating with client ops teammates.
• Ensure teammates attend company, vendor, and publisher trainings and webinars, as directed.
• Build relationships with other Insight departments and increase efficiencies where applicable.
• Prioritize and respond to incoming client escalations and provide first level escalation with a "buck stops here" mindset.
• Ensure teammates process accurate/correct orders and adhere to contract compliance.
• Provide reporting for management and maintain positive interaction with other cross-functional departments.
• Identify any training needed for teammates and coach them as needed, while also being able to QA requests.
• Ensure attendance and productivity daily.

 

What you’ll need to join Insight

• Bachelor’s Degree in any course preferred.
• College level or higher.
• 5+ years of experience in customer service, order management, technical sales, and related operational functions.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives.
• Strong written and verbal English communication skills.
• Able to successfully manage multiple priorities.
• Proven ability to communicate effectively across all levels of the organization.
• Strong commitment to company values and operating principles.

 

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.