Client Returns Advocate I

Position Overview 

The Client Returns Advocate serves as the primary point of contact for all post-sales client requests.  This position will assist both internal and external clients with their requests via the phone, E-mail, and IM. They will utilize SAP, manufacturer websites, and vendor websites to research and resolve client issues.  The role will also be required to interact cross functionally with various internal Insight departments.  This position will report to the department Team Lead. 

What you’ll do at Insight 

• 30% Client contact 

• 20% Sales contact 

• 30% Research 

• 20% interaction with other Insight departments.  

What you’ll need to join Insight 

• High School diploma or equivalent two year degree preferred, but not required. 

• Customer service skills a must.   

• Computer hardware/software knowledge and/or industry knowledge strongly preferred. 

• Excellent oral/written communication and interpersonal skills a must. 

Physical Demands 

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard. 

• Specific vision abilities required by this job include close vision requirements due to computer work. 

• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. 

Work Environment 

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic). 

• Ability to work in a confined area. 

• Ability to sit at a computer terminal for an extended period of time. 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.