Client Returns Advocate I

Requisition Number: 104014 

Client Returns Advocate 

Location: The role will be an onsite position located in Pasig, Philippines.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

 
The Client Returns Advocate serves as the primary point of contact for all post-sales client requests.  This position will assist both internal and external clients with their requests via the phone, E-mail, and IM. They will utilize SAP, manufacturer websites, and vendor websites to research and resolve client issues.  The role will also be required to interact cross functionally with various internal Insight departments.  This position will report to the department Team Lead.

As a Client Returns Advocate you will:

• 30% Client contact
• 20% Sales contact
• 30% Research
• 20% interaction with other Insight departments.

 What we’re looking for

•  Two year degree preferred, but not required.
• Customer service skills a must.  
• Computer hardware/software knowledge and/or industry knowledge strongly preferred.
• Excellent oral/written communication and interpersonal skills a must.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.