Credit Control Team Lead

Requisition Number: 105076 

Credit Control Team Leader

Insight at a Glance

14,000+ engaged teammates globally #20 on Fortune's World's Best Workplaces™ list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Credit Control Team Leader, you will be responsible for supervising and motivating the EMEA Credit Control team, driving forward the recovery of fees in line with agreed percentages. You will ensure the team has sufficient skills, knowledge, and experience to carry out their duties while developing effective relationships with key contacts and clients. This position requires a strong ability to manage risk, ensure the timely collection of overdue debt, and provide the highest levels of service to both internal teammates and external clients.

Along the way, you will get to:

• Supervise and motivate the team, promoting teammate satisfaction through mentoring, development, and career planning to create a high-performing team with a strong succession benchmark.
• Manage the timely collection of all debts and payments in accordance with Insight’s credit control procedures.
• Lead Credit Controllers to achieve cash collection targets and minimise aged/bad debt through effective collection activity and maintenance of good working relationships.
• Negotiate payment schedules, encourage early settlement of outstanding debt, and escalate non-payment and insolvency cases.
• Periodically review outstanding debts, recommend the write-off of small and/or bad debts, and make provisions for handling doubtful debts.
• Reconcile nominated client accounts and maintain the accuracy of client account balances using appropriate systems.
• Review held orders and release them within agreed service level agreements, operating specified ‘stop’ and ‘release’ activities on client accounts.
• Ensure queries are resolved efficiently and effectively by acting as a point of escalation.
• Drive an improvement in Days Sales Out (DSO) and ensure 120+ credit balances are proactively managed each quarter.
• Suggest and implement improvements to reporting and procedures, ensuring compliance with relevant audits (including SOX), regulations, and legislation.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• Educated to degree level or can demonstrate equivalent work experience.
• Demonstrable experience of managing and motivating a high-performing team within a fast-paced, target-driven environment.
• Proven team leader experience – driving passion, motivation, and energy throughout the team.
• High level of written and spoken English with the ability to simplify and explain complex issues to a range of audiences.
• Fully conversant with Microsoft Office suite (Outlook, Excel, and Word).
• Excellent organisational skills, prioritising and working to tight deadlines with strong attention to detail.
• High-level strategic thinking and problem-solving skills.
• A demonstrable record of establishing and maintaining a strong and effective performance culture.

Nice to have:

• Holds relevant professional Credit & Collection qualification, accreditation, or certification (such as NVQ/ Diploma).
• Previous experience of using Microsoft Dynamics.
• Experience of working within a statutory legal and/or regulatory framework.

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community.

We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.