Customer Service Coordinator

Customer Service Coordinator

Position Overview 

The Customer Service Coordinator provides a meaningful, omnichannel experience to Insight Customers when they dial into the Insight Toll-Free number. This individual will answer the phone, make connections, answer questions, solve problems, and get people happily on their way. The Customer Care Representative is also expected to assist customers in placing orders, and within the sales process, show skills in up-selling and cross-selling products. 

What you’ll do at Insight 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Functions of the Job:  

• Provide a friendly and warm customer experience to internal and external customers regarding requests and inquiries coming through the Insight’s toll-free number.  

• Collaborate with multiple departments in order to best assist with our customers’ needs.  

• Get to know the customers using all available means to provide a positive customer experience.  The Customer Care Representative must also conduct effective research to effectively assist in the sales process. 

• Look for opportunities to expand the solution areas existing Customers buy in and provide necessary materials and contacts when appropriate. 

• Ability to multi-task by answering phones, servicing customers and teammates while taking accurate notes for tracking purposes. 

• Respond to both pre and post sales concerns of customer’s via phone, email or chat in a timely manner. 

• All other duties as assigned 

What you’ll need to join Insight 

Education and/or Experience  

• Bachelor's degree (B. A.) from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience. (Preferred) 

• Ability to communicate clearly and professionally, both verbally and in writing.  Proficiency in the English Language. 

• Highly developed sense of integrity and commitment to customer satisfaction. 

• Previous experience selling computer technology highly encouraged. Strong knowledge of IT products and services needed 

• Strong decision making and analytical abilities. 

• Has a pleasant, patient, and friendly attitude. 

• Willingness to work a flexible schedule and occasional overtime when needed. 

• Possess a strong work ethic and team player mentality. 

• With good computer skills – MS Office, Internet 

• 1-2 years of working experience in the related field. (Preferred) 

Physical Demands 

The physical demands described here are representative of those that must be met by teammates to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the teammate is regularly required to use hands to finger, handle, or feel; talk or hear.   

• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. 

• Must be able to work on the phone and/or computer terminal for extended periods of time. 

• Light to moderate lifting is required. 

Work Environment 

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Moderate noise (i.e., business office with computers, phone and printers, light traffic). 

• Ability to work in a confined space. 

• Ability to sit at a computer and phone terminal for extended periods of time.