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Customer Service Coordinator

Pasig, PH

 

Requisition Number: 88998 

 

 

BASIC FUNCTION

 

What you’ll do at Insight 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

  • Provide a friendly and warm customer experience to internal and external customers regarding requests and inquiries coming through the Insight’s toll-free number

  • Collaborate with multiple departments in order to best assist with our customers’ needs

  • Get to know the customers using all available means to provide a positive customer experience

  • The Customer Care Representative must also conduct effective research to effectively assist in the sales process

  • Look for opportunities to expand the solution areas existing Customers buy in and provide necessary materials and contacts when appropriate

  • Ability to multi-task by answering phones, servicing customers and teammates while taking accurate notes for tracking purposes

  • Respond to both pre and post sales concerns of customer’s via phone, email or chat in a timely manner

 

What you’ll need to join Insight 

 

  • Open to college undergraduates/ 1 to 2 years related experience
  • Willing to work on a night shift schedule
  • Excellent communication skills in English
  • Experience with Inbound / Outbound sales is an advantage
  • Strong interpersonal skills and ability to think independently and follow through effectively
  • Has a strong customer service orientation and is attentive to detail

 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

About Insight

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 


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