D365 and Power Platform Technical Specialist

Requisition Number: 99603 

Role Purpose:

Technical Specialists are delivery focused technology specialists, who are viewed as trusted advisors by clients. Acts as a team lead on smaller engagements. The Technical Specialist is responsible for working directly with customers to deliver and execute Insight’s current and future services offerings. The Technical Specialist will also be responsible for assisting with the development of Intellectual Property (IP) in their expertise areas and participating in presales activities as subject matter experts.

Principle Accountabilities & Responsibilities:

•    Act as leader for the differentiation of Insight’s technical capability.
•    Acts as a team lead on smaller engagements taking ownership of the team tasks
•    Assists other team members in resolving common development and design problems.
•    Develop solution knowledge and share this IP both locally and Asia Pacific wide.
•    Focus on assisting the practice team to meet the Services Practice’s financial target.
•    Provide consulting services including discovery, design, build, deployment, test, pilot, documentation, and transition.
•    Assist customers in resolving highly technical and complex problems.
•    Work within political, cost, and technical constraints to provide the most appropriate solution for the client.
•    Collaborate with project manager(s) in project planning.
•    Effectively and consistently report status of projects back to project managers during project execution.
•    Assist with project closure by developing project artefacts, participating in project lessons learned.
•    Display strong situational analysis, problem solving, and decision-making skills.
•    Maintain professional demeanour and appearance at all times.
•    Collaborate with teammates (internal/external) using various tools and methods (Blogs, Conferences, etc).
•    Demonstrate effective time management and prioritization skills.
•    Take responsibility as the technical representative of Insight within strategic accounts to develop strong client relationships and identify opportunities for Insight.
•    Focus on maintaining 80% chargeability through billing for solution design and transition to delivery.
•    Develop profile as a technical leader in an Insight specialist solution area

The above list is not exhaustive and you may be asked to undertake reasonable additional duties/projects by the Department Manager

Key Skills, Knowledge and Experience:

Essential
•    5+ years’ experience in technical roles within a Services environment.
•    Ability to map client’s business needs to Insight’s technology solution offerings.
•    Ability to write quality high level and detailed architectural diagrams, strategic roadmaps and technical documentation that communicate customer vision
•    Can understand and apply architectural principles.
•    Highly developed conceptual and analytical skills combined with sound judgement.
•    Proven ability to develop technical requirements based on business imperatives.
•    Ability to lead and mentor a small team.
•    Interpersonal skills with the ability to develop strong client relationships.
•    Excellent written (documentation) and verbal communication skills.
•    Proven analysis skills with the ability to work with a client to understand requirements, define and present appropriate solution, and oversee delivery of a solution to the client.
•    Execute end to end projects, from the initial gathering phase, design, implementation, training, hand over and post deployment support
•    Exercises substantial personal responsibility and autonomy.
•    Plans own work to meet given objectives and processes.
•    Understands and manages project technical scope to align with the budget and time available.
•    Comfortable with presenting and communicating technical solutions.
•    A team player willing to develop and share IP within the organisation.
•    Tertiary Education qualifications preferred

Technical skills:
•    MS Dynamics 365
•    Expert level understanding of at least 2 of the Dynamics 365 First Party Applications
•    Expert level understanding and hands on experience with Power Pages, Power Automate and Canvas Apps.
•    Working knowledge with hands on experience with Power BI, Copilot Studio and AI Builder
•    Experience with complex CRM configuration and customisation including integration and data migration
•    Best practice and implementation with Application Lifecycle Management
•    Experience with Power Platform Centre of Excellence Toolkit

Certifications:
•    Minimum 2 relevant MS Certifications
•    IT methodologies & frameworks such as TOGAF, ITIL and agile - desirable

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.