Financial Services Admin II

Pasig, PH

Requisition Number: 104544

Position Overview

The Financial Services Admin II is responsible for the billing resolution, invoice upload and invoice rejection resubmissions of client AR within an assigned portfolio of accounts and invoices. Incumbents will serve as the primary point of contact of Insight finance department. This position will report to the Supervisor of Financial Services.

What you'll do at Insight

Manage an assigned portfolio of client AR for Portal upload and Credit Re-Bill requests.
Ability to successfully meet client Portal billing requirements.
This Role portfolio is primarily made up larger clients with special handling of portal EDI invoice rejections. These accounts require a more experienced Admin who can perform their daily tasks with minimal supervision. Resolution to issues is generally more complex and requires good problem solving skills.
Call/E-Mail internal client to get resolutions on issues on the invoices to ensure timely manner on billing of invoices.
Provide required billing resolution for assigned Credit Re-Bill portfolio/ Worklists.
Must be able to complete assigned tasks in a specified time frame.
Email Insight internal customer to get clarification or approval on the request based on the approval Matrix.
Keep detailed record/status of their ongoing Portal upload efforts and Credit Re-Bill request.
Monitor the FSA mailbox and review the assigned Credit Re-Bill request.
Must be able to effectively communicate with clients and fellow Insight teammates. Must meet SLA’s (Service Level Agreements) within Insight internal clients.
Must maintain their portfolio goals aligned to departmental insight Global standards.
Notify FSR if they experience any difficulties in uploading invoices to portal to make some adjustments or recommendations on how to proceed.
Sort and file correspondence.
Other duties as assigned.

What you need to Join Insight

Education and/or Experience:

College Grad is preferred
Six months to 2 years previous Collection, Admin, Billing and Disputes experience required; or equivalent combination of education and experience. Preferably experience supporting or working in Billing Portal and Client Credit-Rebill Disputes Resolutions.