Front Desk Associate/ Receptionist

Requisition Number: 100559 

Position Overview 

The Front Desk Associate will be the primary gatekeeper of the company. This person will be responsible in providing administrative support for guests and employees, inventory control, record management, and workplace safety. 

What you’ll do at Insight 

• The Front Desk Associate will be responsible for developing efficient practices to serve business needs.    

• Guest relations 

• Welcomes visitors and endorses them to the correct department or employee. 

• Answers and direct phone calls accordingly. 

• Ensures visitors are properly attended to from entry all the way to their exit. 

• Arranges hotel accommodation if needed. 

• Assigns and prepares room or workstation setup. 

• Assists on any other needs such as water, food and transportation. 

• Receives, sorts and distribute (if applicable) vendor deliveries. 

• Document management 

• Operates standard office equipment such as printer and photocopier, and coordinates with vendors for repairs. 

• Records all visitor concerns and other transactions or activities that goes thru reception.  

• Maintains an organized filing system of employee, guest and vendor documents. 

• Uploads and categorizes documents to respective storages or cloud drives. 

• Office entryway-lobby-reception office maintenance 

• Maintains the said areas in a clean and presentable manner. 

• Coordinates with maintenance for cleaning and repairs. 

• Upholds the office safety standards in coordination with security. 

• Building admin coordination 

• Processes work permits and gate pass for the contractor’s works and supplier’s deliveries. 

• Reports building issues such as leaks, water supply, power outage, etc. to the Property Supervisor and follows up until resolved. 

• Coordinates with the affected department leads if building has any activities that might affect operations such as the monthly generator testing, building entry requirements, parking rules changes, etc. 

• Teammate support 

• Coordinates on any arrival/pick-up/delivery of equipment, HR/payroll related documents, and other work-related devices. 

• Manages and schedules meeting & conference room reservations and requirements. 

• May serve as liaison between Admin-HR-Payroll and the employees on documentary requirements. 

• Aids during emergencies from evacuation, lodging, food, or transportation assistance. 

• Company collaterals 

• Updates digital signages and bulletin boards. 

• Print, cut, distribute flyers, cards, IDs, and other printable assets whenever needed. 

• Facilities and housekeeping 

• Assigns and reviews the facility staff’s day to day cleanliness outputs. 

• Determines facilities issues and collaborates with them for resolutions. 

• Educates the staff on any company updates and requirements all the way to completion. 

• Event management 

• Brainstorms and plans for games and activities. 

• Other duties as assigned. 

What you’ll need to join Insight 

• Bachelor’s Degree in Office Administration or related field, from four-year College or University. 

• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives. 

• Strong interpersonal skills. 

• Personable and customer-service oriented. 

• Proficient in written and verbal English communications skills. 

• Highly organized and detail oriented. 

• Able to successfully manage multiple priorities under pressure. 

• Proven ability to communicate effectively across all levels of the organization. 

• Strong commitment to company values and operating principles. 

Preferred 

• Experience in front desk support in a BPO setting and other related experience.   

Physical Demands 

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone, and multi-function printer. 

• Specific vision abilities required by this job include close vision requirements due to computer work. 

• Regular inspection of the workplace environment. 

• May require moderate lifting. 

• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. 

Work Environment 

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic). 

• Ability to work in a confined area. 

• Ability to sit at a computer terminal for an extended period of time. 

• Ability to conduct facilities ocular. 

• Ability to travel when needed. 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.