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IT Dispatcher

Pasig, PH

Requisition Number: 88607 

 

Position Overview

 

The IT Dispatcher will be responsible for timely and accurate execution of tasks assigned by the Services Manager. You will support a 24/7 operation to ensure the workflow/activities of field technicians are covered, actively review completed work orders, participate in MSC projects while meeting client expectations, benchmarks, and maintaining data integrity within our database.

 

What you’ll do at Insight

 

  • The IT Dispatcher will be responsible for supporting maintenance/project groups of MSC.  
  • Monitors client queues from various inbound touchpoints.
  • Responds to client requests.
  • Confirms schedules of dispatched technicians.
  • Coordinates logistics with stakeholders.
  • Support Inbound and Outbound Call queues
  • Escalates priority issues based on guidelines.
  • Tracks and updates open requests.
  • Creates end of shift handoff report.
  • Other duties as assigned.
  • Reports directly to Operations/Shift Leads.

 

What you’ll need to join Insight

 

General Requirements:

 

  • Bachelor’s Degree in Computer Studies, Business, or related field, from four-year College or University
  • Fresh graduates are welcome to apply.
  • Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
  • Strong written and verbal English communications skills
  • Able to successfully manage multiple priorities
  • Proven ability to communicate effectively across all levels of the organization
  • Strong commitment to company values and operating principles

 

Technical Requirements:

 

  • Familiar with ticketing tools and call management tools.
  • Basic knowledge in using Microsoft Office Suite.

 

Preferred

 

  • Familiarity with supporting desktop issues.
  • Experience supporting or working in customer service field in a BPO environment.
  • Experience in using ticketing system.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 


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