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L2 Services Technician (Night Shift)

Pasig, PH

Requisition Number: 90309 

 

 

BASIC FUNCTION

 

Position Overview

 

Candidate must possess experience supporting Large Enterprise environments spanning Microsoft Windows, Mac OS, and network connectivity devices (Edge Routers). Candidate must have proven problem determination skills as well as superior customer service skills.

 

What you'll do at Insight

 

  • Provide Technical expertise in multiple areas, with a wide understanding of desktop and networking protocols and concepts
  • Planning, prioritization, and organizing skills
  • Provide remote support to users with Windows, MacOS laptops as well as Apple iOS and Android phones
  • Remote support to users as needed
  • Hardware Supported: Multiple vendor windows laptops, Apple Macbook, Apple iPhones/iPads, Network edge devices (wireless routers – multiple vendors)
  • Drive for continuous learning, results orientation, and teamwork for the ultimate success of our customers
  • Ability to drive change through innovation & process improvement
  • crisis management skills
  • Act as a focal point for desktop and network edge problem resolution.
  • Build client relations (e.g., establish productive and reciprocal relationships with Insight Team, Customers, Partners and other stakeholders)

 

What you'll need to join Insight

 

  • Undregraduate/ Bachelor's degree in Information Technology or any related programs
  • Must possess solid communication skills
  • Professional & concise communication (written & verbal)
  • 3 to 5 years desktop support experience operating in an enterprise environment
  • Knowledge of Window OS, MacOS, and Apple iOS
  • Proficiency in Microsoft O365 aplications and an aptitude to learn new software applications
  • Proficiency in network edge device configuration


 

 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

About Insight

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 


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