Licensing Operations Specialist

Requisition Number: 97224 

BASIC FUNCTION

Position Overview

This position works closely with their Software Advisors and Software Licensing Consultants supporting them by handling the day-to-day tasks which may include: requesting current contract documents and uploading them to the SharePoint site, quote requests and creation, requesting Microsoft Licensing Statements, handling the pro-active on boarding of new Microsoft Enrollments and Enrollment renewals & submitting POSS tickets.  This position would need to have a granular understanding of specific Microsoft licensing programs and the nuisances within them.  Additional training will be provided.

What you’ll do at Insight

• Supporting Quoting requests on Insight systems (training provided)
• Responding to minor questions related to the operational practices of Microsoft products
• MILO Notifications, MLS requests, POSS Tickets and other portal requests support.
• Quotes support for net new opportunities, subscriptions modifications, and renewals
• Routing email traffic to the appropriate team member based on email content
• Processing orders and ensuring that proper documentation is in place prior to doing so
• Communicating with SLC’s and SA’s or Sales team on current opportunities/activities as engaged
• Maintaining document organization and support inside of SharePoint/Teams
• Other duties as assigned

What you’ll need to join Insight

• Bachelor's degree (B. A.) from a four-year college or university
• Experiencing in supporting customer contracts and Microsoft Licensing, preferred
• Amenable to work on a NIGHT SHIFT schedule
• Must work at Insight Office once Covid restrictions are lifted.
• Customer service or support background is also desired.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
• Strong written and verbal English communications skills
• Able to successfully manage multiple priorities
• Ability to work as part of a team and within a team inbox in an organized and efficient manner
• Able to autonomously manage responsibilities in a timely manner
• Strong knowledge and use of Excel and Excel formulas (Lookup as an example) and use of Outlook, SharePoint, Teams and Word

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.