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M365 Engineer

Pasig, PH

 

Requisition Number: 103556 

Engineer – Azure & M365

Location: This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
 

Insight at a Glance 

  • 14,000+ engaged teammates globally
  • [Geo-specific award]
  • #20 on Fortune’s World's Best Workplaces™ list
  • $9.2 billion in revenue
  • Received 35+ industry and partner awards in the past year
  • $1.4M+ total charitable contributions in 2023 by Insight globally
 
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
 

About the role

 
As an Engineer – Azure & M365, you will be part of a high-performing team whose primary responsibility is to provide an outstanding technical support experience to our enterprise customers in a fast‑moving, large‑scale environment. From problem identification to full resolution, you will own and manage the customer experience, collaborating closely with subject matter experts, OEMs and other Insight teams to meet managed service delivery requirements and achieve defined outcomes.
Along the way, you will get to:
  • Effectively manage issues through multiple inbound channels including phone/queue calls, email, chat, web forms and client ticketing systems, ensuring timely and professional responses to all customer requests.
  • Troubleshoot and resolve Azure functional, operational, performance and connectivity issues, as well as related M365 (Exchange Online/On‑Prem) scenarios.
  • Analyse and gather relevant technical and business information to accelerate root‑cause identification and drive durable fixes as an Azure subject matter expert.
  • Escalate and collaborate with vendors and internal teams when needed, contributing to knowledge management initiatives and maintaining strong communication and cooperation with your teammates.
Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
 

What we’re looking for

  • A bachelor’s degree in Computer Studies or a related field, or equivalent hands‑on experience in enterprise technical support.
  • At least 3 years of experience supporting Microsoft Azure and M365 (Exchange Online/On‑Prem) in a client-facing environment.
  • A minimum of 5 years of experience in client handling, ticket management, remote troubleshooting and other managed services activities, ideally within an enterprise or global managed services setting.
  • Strong written and verbal English communication skills, with the proven ability to communicate effectively across all levels of an organisation and manage multiple tasks and priorities simultaneously in a rapidly changing environment.
  • Familiarity with ITSM concepts and hands‑on experience using ticketing systems.

What you can expect

We’re legendary for taking care of you, your family and helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 
  • Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
  • Health insurance (HMO) available on Day 1 of employment, with coverage for up to 2 free dependents. 
  • Hybrid set‑up with a modern office in Ortigas Center, Pasig City.
  • Group life insurance and other market‑competitive benefits tailored to our teammates in the Philippines. 
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do—from building relationships with teammates, partners and clients to making a positive impact in our communities.
 
Join us today, your ambITious journey starts here. 
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience, so even if you don’t feel like your skills are a perfect match – we still want to hear from you!

 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 


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