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Operations Support Specialist (Night Shift)

Pasig, PH

Requisition Number: 84934 

 

 

Position Overview

 

The operations support specialist will engage in variety of tasks and functions to support the Global services operations of Insight Manila. He/she should have the ability to prioritize among simple to intermediate tasks and be able to endorse with clarity issues for escalation to hirer ups. He/she will collaborate amongst the Manila leadership team and US management on variety of issues and local teammates concerns.

 

What you’ll do at Insight

 

  • Handle the day-to-day operations support requirement of the Global Solutions team.
  • Should be able to communicate openly to internal customers and resolve their issues with utmost diligence.
  • Receives and intake all operations issues. Coordinate and prioritized the issues accordingly for resolution and updates.
  • Proactively engage other local support operation’s teams (HR, Admin, recruitment) to ensure that Global Solutions team issues are being handled. Make necessary follow ups for meeting the agreed upon resolution time.
  • Engage Manila teammates thru various programs in place.
  • Create and maintain reports as assigned by management.
  • Create meetings and do meeting notes for attendees’ perusal.
  • Participate on projects as assigned.
  • Work with local team leaders in ensuring local policies are being upheld by each teammate.
  • Work with local team leaders in maintaining report on operations metrics.
  • Assist with onboarding Global Solutions teammates.
  • Other duties and tasks as assigned.

 

What you will need to join Insight

 

  • 4 years bachelor’s degree holder in business, management, and other related studies.
  • At least 2 years of combination experience in coordinating, administrative and support functions.
  • Proven customer service experience is a plus.
  • Ability to enter data into systems accurately required. 
  • Strong communication skills in both verbal and written English.
  • Must have the ability to multitask with strong organization and time management skills. 
  • Must be able to respond effectively by email to inquiries or complaints within a timely fashion. 
  • Proficient in Microsoft Office including Word, Excel, and Outlook, also the capability to use RF technology.

 

 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 


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