Operations Support Technician I

Pasig, PH

Requisition Number: 105021

Operations Support Technician

What you’ll do at Insight

This is an internal IT Operations role responsible for level 1 support and monitoring of Insight’s internal IT infrastructure. Common duties and responsibilities included with this role include:

Monitor IT infrastructure utilizing multiple tools.

Utilize ITSM platform to manage and log all support issues.

Monitor shared mailboxes, Microsoft Teams, and other communication methods used by other teams to report IT incidents to the IT Operations Team.

Participate in team phone support queue leveraged by other IT teams to report infrastructure issues.

Complete various MACD type requests.

Perform 1st level diagnosis and troubleshooting for infrastructure support issues.

Create and maintain IT support documentation including knowledgebase articles.

Escalate and track major infrastructure incidents.

What you’ll need to join Insight

1 year of experience working in an IT event handling/NOC role with basic proficiency

1 year of technical phone support experience with basic proficiency

1 year of experience working with ITSM tools with basic proficiency

1 year of vendor ticket management experience with basic proficiency

1 year of experience working in an IT support role with basic proficiency

Technical Requirements:

1 years of experience supporting Windows server and workstation operating systems.

1 years of basic network support experience.

Preferred:

Cisco, CompTIA, or Microsoft certification

ITIL Framework certification

Bachelor’s Degree in Computer engineering and other computer related studies, ECE or IT related field, from four-year College or University preferred.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.