Operations and Reconciliation Specialist

Requisition Number: 105690 

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
• $1.4M+ total charitable contributions in 2023 by Insight globally
•  

As an Operations and Reconciliation Specialist, you will be responsible for the procurement and management of manufacturers and publisher lines as it supports Insight’s operational and business strategy. This will include working operational issues with suppliers, providing strong client service, and maintaining data accuracy. Empowered to negotiate and resolve issues as they relate to their assigned product lines and to apply those lessons learned and process changes across the org. Along the way, you will get to:

• Provide superior internal and external customer service through the efficient processing and allocation of tickets within the Operations and Data Management Team 
• Daily follow up of all open tickets to ensure they are being responded to and successfully closed within agreed SLA’s 
• Provide part/contract/assortment set up and maintenance via Hybris system – Data Management 
• Upload and maintain price lists
• Respond to order queries within the agreed SLA’s
• Purchasing of all hardware and software products and programs for countries, vendors and programs as assigned by management in a timely and accurate manner
• Daily follow up of all open/back orders
• Pro-actively work with vendors and distributors daily to ensure that all ETA’s for open orders are updated and accurate
• Action Goods Receipt (GR) of supplier invoices daily and in line with agreed SLA’s – including obtaining POD’s and License Confirmations
• Resolve all supplier invoice queries as required
• Ensure that any vendor invoices with discrepancies against Insight Purchase Orders are reconciled and Invoice Receipted within agreed SLA’s
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor’s degree required.
• Minimum of 3 years of purchasing/procurement experience is required.
• Experience in hardware procurement and software licensing is preferred.
• Working knowledge and experience with SAP is highly preferred.
• Knowledge of cost accounting is an advantage.
• Strong written and verbal communication skills are essential.

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.