Server Engineer

Requisition Number: 96080 

BASIC FUNCTION

Position Overview

The Server/ Systems Engineer is responsible for the day-to-day administration and Incident management of our clients’ server infrastructure and remediation of issues as they are reported by our clients or Insight’s monitoring solution. The Server/ Systems Engineer will utilize Insight’s Support Services tools to deliver this service effectively. Other functions of the role would include, but are not limited to mentoring first level technicians, leading internal and external projects, develop service deliverable initiatives, and process improvement opportunities. This role is highly collaborative with all engineers and technicians in Support Services and interaction with Insight clients of this service. Expectation to work with data center, data protection, virtualization, networking, security, and storage technologies as well.

What you'll do at Insight

• Incident troubleshooting and issue resolution in a multi-customer Managed Services Environment, with 24x7x365 coverage
• Work extensively in our Service Now platform managing alerts, incidents, service requests and problems
• Follow ITIL practices regarding incident, problem and change management
• Respond to, close, and resolve alerts within or exceeding defined SLA
• Collaborate with internal technical and non-technical teams, as well as customers’ technical and non-technical teams
• Escalate to senior level analysts after initial triage and documentation of all steps performed
• Co-ordinate with vendors to troubleshoot, repair, replace and regain functionality on hardware assets
• Co-ordinate with Internet Service Providers when connectivity is degraded to/from customer site(s)
• Creates and maintains and continually updates technical and process documentation
• Provides coaching, mentoring, and technical expertise to Services technicians

What you'll need to join Insight

• Bachelor’s Degree in Computer engineering and other computer related studies, ECE or IT related field, from a four-year College or University
• Windows Server OS 2012R2 - 2019 installation, configuration, management, and troubleshooting
• 5 years of experience in enterprise systems administration & operations support
• 5 years demonstrated ability to troubleshoot issues in, and manage a complete cloud infrastructure (Azure, Google, AWS) offering (compute, storage, network, Identity and access control, firewall and routing)
• 5 years continual management, troubleshooting and configuration changes within an enterprise virtualization platform, VMWare vSphere (ESXi) configuration, management, and troubleshooting
• 5 years of planning and managing backups and disaster recovery primarily in VEEAM and/or Commvault

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.