Service Desk Supervisor

Requisition Number: 96982 

BASIC FUNCTION

Position Overview

As a Supervisor of Services for Insight, you will enter a high-energy and tech-savvy world. We are looking for someone who is a team player, an excellent communicator and has experience managing client engagements and mid-to-large sized teams of technical resources. If you’re a strong leader who is self-starting, a great problem-solver, and motivated, then you could be the right fit!

What you’ll do at Insight

• Multi-task. You will integrate into the client’s environment and gain institutional knowledge to drive successful service delivery, sales, practice and client objectives. You will also manage contractual expectations such as SLA adherence, scope, and customer satisfaction. Maintaining P&Ls, utilization reports, forecasting, and other operations functions will also be a part of your day to day workload
• Be a Leader. You will oversee the day to day operations of the Services Team, and be a leader of large and complex service accounts. The decisions you and your team make will impact profitability, scope attainment, and/or client satisfaction
• Be Client Focused. You will hold internal and client-facing status meetings, monthly updates, and quarterly meetings that reports on performance, issues, and continuous improvement. To ensure client satisfaction you will work closely with the sales team to discuss business development, review current opportunities, and execute strategy
• Be Challenged. Your job is always evolving and complex as a Supervisor of Services. You will be meeting, interacting and building meaningful relationships with key stakeholders both internally and externally on the client side
• Go Places. You may be traveling about 5-10% of the time. Not only will this get you out of the office, but you may also be eligible for earning a travel bonus

What you’ll need to join Insight

• A minimum of 2-4 years supervising and leading mid-to-large teams of technical personnel
• Must have exceptional interpersonal skills to work with clients
• Must have strong decision making and time management skills
• Must be able to monitor and drive teams to perform at high levels resulting in maximum client satisfaction
• Must be able to read, analyze, and interpret scopes of work

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.