Services Team Lead- AI Business Solutions

• Lead and manage the Manila-based AI Business Solutions team (Architects, Senior Consultants, Consultants and Contractors), owning day-to-day people leadership, performance management, coaching and career development.
• Partner with the ANZ Delivery Lead to forecast capacity, plan resourcing and align Manila bench capability with the ANZ pipeline of Dynamics 365, Power Platform and Copilot Studio engagements.
• Establish and uphold technical governance practices in Manila — design reviews, code reviews, ALM, deployment standards and quality gates — in collaboration with Principal Consultants and Architects in ANZ.
• Translate complex business requirements into scalable, AI-enhanced solutions using Dynamics 365 (Sales, Customer Service, Field Service), Power Platform, and Copilot Studio.
• Mentor team members in resolving complex functional, configuration, integration and AI-related design challenges.
• Provide consulting services across the full delivery lifecycle: discovery, design, build, deployment, testing, documentation, hypercare and transition.
• Manage scope, effort, escalations and stakeholder expectations within commercial, technical and timeline constraints, escalating risks to the ANZ Delivery Lead in a timely manner.
• Represent Insight as a functional/technical leader in client-facing forums, building trusted relationships with ANZ engagement stakeholders and identifying opportunities to grow accounts.

What you’ll need to join Insight:

• Bachelors Degree
• 12+ years' experience in functional/technical consulting roles within a professional services or enterprise delivery environment, including 2+ years leading or coordinating delivery teams. 
• Strong hands-on experience with Microsoft Dynamics 365, including configuration, customisation and integration across business applications. 
• Expert-level understanding of at least two Dynamics 365 First Party Applications (e.g., Sales, Customer Service, Field Service).
• Advanced proficiency in Power Platform — Power Automate, Canvas Apps and Model-driven Apps — with proven experience designing and deploying scalable solutions.
• Best-practice implementation of Application Lifecycle Management (ALM) for Power Platform and Dynamics 365.
• Experience with complex CRM configuration, customisation, integration and data migration.
• Proven ability to translate client business processes into Microsoft solutions across Dynamics 365, Power Platform and Copilot Studio.
• Demonstrated people leadership experience — performance management, coaching, career development, hiring and capability uplift.
• Excellent written and verbal English communication skills, with the ability to engage ANZ-based clients and Insight stakeholders confidently across time zones.

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.